Lead Financial Counselor | Senior Care | Day Shift | Full-time

UF Health • Gainesville, FL

3d • Onsite

About The Position

Ensures the financial integrity of the UF Health Physicians by facilitating and supervising established financial processes that enable and expedite the billing and collection of professional services in their assigned practice. This includes: entering charges; applying coding/billing rules; maximizing collections; verifying insurance; obtaining authorizations for services; reviewing patient account detail; resolving edits, working work queues; and financial counseling of patients. Responsible for resolving complaints and issues, and patients relations. Provides problem resolution and direct supervision of assigned clerical staff, which includes: scheduling staff; monitoring clinic flow; administering clinic policies; assigning/reassigning workload; providing input into an employee's performance evaluation; corrective actions; training; orienting new staff; and participating in interviewing new staff.

Requirements

• High school graduate or equivalent
• Three years of business/financial/physician practice experience required, e.g., preferably related to patient accounts and collections required
• Excellent communication, organization and problem-solving skills required
• Incumbent must be comfortable collecting payments and counseling patients regarding financial matters in a professional manner
• The ability to multitask, prioritize responsibilities, problem solve, and function in a team environment are necessary attributes of the successful incumbent

Nice To Haves

• Minimum 1 year of experience as a Financial Counselor preferred
• Knowledge of CPT and ICD-9/10 coding preferred
• EPIC system knowledge preferred
• Supervisory experience preferred

Responsibilities

• Facilitating and supervising established financial processes
• Entering charges
• Applying coding/billing rules
• Maximizing collections
• Verifying insurance
• Obtaining authorizations for services
• Reviewing patient account detail
• Resolving edits
• Working work queues
• Financial counseling of patients
• Resolving complaints and issues
• Managing patient relations
• Providing problem resolution
• Direct supervision of assigned clerical staff
• Scheduling staff
• Monitoring clinic flow
• Administering clinic policies
• Assigning/reassigning workload
• Providing input into employee performance evaluations
• Implementing corrective actions
• Training staff
• Orienting new staff
• Participating in interviewing new staff

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED