Lead Field Technician

MasTec Advanced Technologies•Hopkinton, NH

About The Position

The Lead Field Technician manages various processes when a Field Tech Supervisor is absent and leads remote or satellite markets. The role provides leadership and coordination to support efficient operations and customer satisfaction while monitoring quality, training, and day-to-day operations to meet established criteria and quality assurance goals aligned with business objectives. The position generally supervises between 3 and 10 technicians. The Lead Field Technician works on installation and repair orders as needed, supports technicians with advanced troubleshooting, maintains and distributes inventory and materials, and evaluates the quality of field work. The role also coordinates with office, warehouse, call center, and support staff; supports site expansion into additional service lines; and helps ensure adherence to company quality, safety, and OSHA requirements. This is a safety-sensitive role that includes operating company vehicles and assisting with advanced jobs, including fall protection. The job involves frequent physical activity, including standing, walking, lifting and carrying loads up to 75 pounds, climbing a 40-foot ladder, balancing, and bending or reaching. Employees may be exposed to extreme weather. Long hours, nights, weekends, holidays, and variable schedules are highly possible and expected as needed; hours fluctuate during the year, with the busiest period in summer.

Requirements

Minimum of two years of operations experience.
SCTE, SBCA, and/or other industry certifications are required.
Ability to provide excellent customer service and establish credibility and interpersonal relationships with diverse individuals.
Ability to handle confidential, sensitive, and critical issues with ethics, honesty, integrity, and credibility.
Ability to manage remote staff in a fast-paced environment.
Ability to collaborate effectively and work well with others to coordinate activities and accomplish goals.
Strong interpersonal and written and oral communication skills.
Organizational and planning skills, attention to detail, and ability to multitask productively without compromising quality.
Ability to work under pressure, meet deadlines, manage customer expectations, and reset expectations as needed.
Ability to balance short- and long-term priorities and remain focused in a rigorous, fast-paced, dynamic environment.
Problem-solving ability, sound judgment, and stress tolerance.
Knowledge of word processing, spreadsheet, presentation, and email software; Microsoft Word, Excel, PowerPoint, Outlook, and Internet are preferred.
Ability to manage conflict and resolve team member issues effectively and efficiently.
Ability to use good judgment and discretion in selecting methods and techniques to find solutions and meet performance metrics.
Ability to work on a team and independently with minimal supervision.
Results-oriented approach, initiative, accountability, and a can-do attitude.
Ability to meet the role's physical demands, including lifting and carrying up to 75 pounds and climbing a 40-foot ladder.

Nice To Haves

Associate's degree from a two-year college or technical school preferred.
Knowledge of Microsoft Word, Excel, PowerPoint, Outlook, and Internet.

Responsibilities

Meet regularly with technicians, including through weekly meetings and field interactions, to develop ongoing working partnerships.
Conduct training using company safety, quality, and customer service practices, policies, and standards.
Promote teamwork, the company's mission, and operational goals.
Ensure OSHA requirements are met and followed.
Perform work orders for installations or repairs as needed.
Maintain and distribute inventory and materials.
Build working relationships with employees and serve as a conduit between employees and senior management.
Assist field technicians with problems, advanced troubleshooting, and technical expertise.
Ensure quality assurance standards are met and maintained in accordance with company quality standards.
Present information effectively and respond to questions from a remote manager, customers, and employees.
Supervise direct reports and monitor whether established objectives are accomplished.
Maintain cross-functional relationships with office staff, warehouse, call center, and other support staff.
Prepare the site for expansion into other service lines.
Maintain a safe work environment through training, safe practices, and adherence to safety policies and protocols.
Evaluate the quality of work performed in the field.
Investigate, document, file, and monitor damage claims, motor vehicle accidents, and personal injuries in compliance with company policies.
Drive and operate company vehicles safely and courteously, follow established policies, ensure appropriate vehicle care and maintenance, and report needed repairs or service.
Assist with advanced and difficult jobs, including providing fall protection assistance.
Perform general clerical work such as filing, copying, and mailing.
Perform other duties as assigned.