Lead Field Technician

MasTec Advanced Technologies•Centennial, CO

About The Position

The Lead Field Technician/Merchandiser manages various processes when a Field Tech Supervisor is absent and leads remote or satellite markets. The role provides leadership and coordination to support efficient operations and customer satisfaction, and monitors quality, training, inventory, and day-to-day operations to meet established criteria and quality assurance goals aligned with business objectives. The position generally supervises 1 to 10 technicians and may require travel to help launch other markets in the same lines of business (10–20%). The work involves installing and repairing PPE and inventory vending machines at customer sites, auditing and distributing inventory, and restocking vending machines on a set daily schedule. The Lead Field Technician trains staff in safety, quality, and customer service practices; supports and troubleshoots technicians and vending machines; ensures quality and OSHA compliance; and maintains a safe work environment. The position also coordinates with office, warehouse, call center, and support staff; communicates between employees and senior management; evaluates field work; and handles documentation and monitoring of damage claims, vehicle accidents, and personal injuries. Work conditions may include long hours, nights, weekends, holidays, and variable schedules; hours fluctuate throughout the year. The role frequently involves standing, walking, lifting and carrying up to 75 pounds, and other physical activities. The work environment typically has moderate noise. The listed pay is $25.00 (17C).

Requirements

Minimum of two years of operations experience.
Minimum of four years of operations experience may be substituted for the previously stated education and experience.
Strong customer service skills and the ability to establish credibility and interpersonal relationships with diverse groups.
Ability to handle confidential, sensitive, and critical issues with ethics, honesty, integrity, and credibility.
Ability to manage remote staff in a fast-paced environment.
Ability to collaborate effectively and coordinate activities with others.
Strong interpersonal and written and oral communication skills.
Organizational and planning skills, attention to detail, and ability to multitask while maintaining quality.
Ability to work under pressure, meet deadlines, and manage internal customer expectations.
Ability to balance short- and long-term priorities in a rigorous, fast-paced, dynamic environment.
Problem-solving ability, sound judgment, and stress tolerance.
Knowledge of word processing, spreadsheet, presentation, and email software; Microsoft Word, Excel, PowerPoint, Outlook, and Internet are preferred tools.
Ability to manage conflict and resolve team member issues effectively and efficiently.
Ability to exercise good judgment and discretion in selecting methods to find solutions and meet performance metrics.
Ability to work both as part of a team and independently with minimal supervision.
Results-oriented approach, initiative, accountability, and a can-do attitude.
Ability to meet the physical demands of frequently standing, walking, lifting up to 75 pounds overhead, carrying up to 75 pounds, stooping, kneeling, crouching, reaching, handling, talking, hearing, and repetitive motion, with eye, hand, and foot coordination.
Ability to work long hours, nights, weekends, holidays, and variable schedules as needed.

Nice To Haves

Associate’s degree from a two-year college or technical school is preferred.

Responsibilities

Lead remote or satellite markets and manage processes in the absence of a Field Tech Supervisor.
Meet regularly with technicians when applicable to build ongoing working relationships, including through meetings and field interaction.
Train employees using company safety, quality, and customer service practices, policies, and standards.
Promote teamwork, the company’s mission, and operational goals.
Ensure OSHA requirements and company safety protocols are followed.
Install and repair PPE and inventory vending machines at customer locations.
Audit and distribute inventory using inventory management systems.
Restock vending machines at customer sites on a set daily schedule.
Build working relationships with employees and serve as a conduit between employees and senior management.
Assist field technicians with problems, troubleshoot vending machines, and provide technical expertise when applicable.
Ensure quality assurance standards are met and maintained in accordance with company standards.
Present information and respond to questions from remote managers, customers, and employees.
Supervise direct reports and monitor completion of established objectives.
Maintain cross-functional relationships with office staff, warehouse, call center, and other support staff.
Prepare sites for expansion into other service lines as needed.
Evaluate the quality of work performed in the field.
Investigate, document, file, and monitor damage claims, motor vehicle accidents, and personal injuries in compliance with company policies.
Drive and operate company vehicles safely and courteously, follow defensive driving practices, ensure proper vehicle care and maintenance, and report required repairs or service.
Perform general clerical work such as filing, copying, and mailing.
Travel 10–20% at times to assist with launching other markets in the same lines of business.
Perform other duties as assigned.