Lead Field Services Engineer

GE Vernova•Imperial, CA

1d•Remote

About The Position

The Lead Field Services Engineer performs field engineering and customer support for GE drive systems, including low- and medium-voltage variable frequency drives. The role involves troubleshooting, installation, commissioning, maintenance planning, performance testing, and acceptance testing at customer sites. It also includes on-site project management and technical leadership to resolve customer issues and maintain customer satisfaction. The engineer prepares commissioning and maintenance procedures, daily logs, service reports, presentations, and customer training. The position coordinates with customer service, parts, repair services, sales, field engineers, and product engineering teams to address service needs and identify upgrades and other opportunities that can improve equipment reliability, availability, and productivity. The role also supports engineering and bidding work for customer CMU projects and provides on-call customer service. This is a 100% remote position, with approximately 85% domestic and international travel to customer sites. Travel expenses are paid by the employer.

Requirements

Bachelor’s degree or equivalent in Electrical Engineering or a related field.
Five years of progressive experience in field services, commissioning for power domains, or a combination thereof.
Two years of experience supporting drive systems, including low- and medium-voltage drive technologies (e.g., SD7000 or MV7000), variable frequency drives, motor control centers, and power control centers.
Experience with Ethernet, Profibus, and Modbus communication protocols.
Experience completing on-site system performance testing, including automation and drives.
Experience programming and testing GE Power Conversion Rxi Controllers and P80i Software.
Experience commissioning synchronous motors and LCI variable speed drives.
Must be legally authorized to work in the United States.
Offer is conditioned on successful completion of a drug screen, as applicable.
Shortlisted candidates are subject to heightened security checks as directed by clients.

Responsibilities

Troubleshoot variable speed drives on site, diagnose problems, determine resolutions, and implement corrective actions.
Orchestrate commissioning of low- and medium-voltage variable frequency drives, including SD7K/MV7K-GE power conversion and Danfoss systems.
Develop documentation needed to execute work, including commissioning procedures, maintenance procedures, and daily logs.
Perform installation and commissioning activities at customer sites.
Carry out on-site project management and technical leadership to resolve customer issues and provide customer satisfaction.
Under the direction of a senior engineer, perform engineering tasks to ensure the technical integrity and proper installation and commissioning of GE drive systems.
Develop presentations and provide customers with training and instruction on drive operations.
Coordinate customer service opportunities with customer service, parts, other field service engineers, repair services, sales, and product engineering teams.
Advise customers on recommended upgrades, parts, and services to improve productivity, and sell GE parts and services.
Coordinate customer maintenance activities and plan inspections.
Support engineering teams working on customer CMU projects and support the bidding process for those projects.
Identify opportunities and develop offerings to improve in-service equipment reliability and availability.
Perform related engineering tasks that facilitate proper commissioning and customer satisfaction.
Provide on-call support in response to customer service calls and ensure an appropriate response and service.
Complete service reports and other administrative requirements in a timely manner.