Lead Field Service Specialist

Aventiv•,

5d•$31 - $36•Onsite

About The Position

The Lead Field Services Technician oversees installation, maintenance, and troubleshooting of Securus Technologies products and services across correctional facilities nationwide. The role leads field teams, ensures compliance with industry and company standards, and serves as a subject matter expert in telecommunications, networking, and electronic systems. The Lead Technician mentors junior technicians, manages complex installations, and liaises between field operations and internal departments. This position requires 100% travel throughout the United States. Work is performed onsite at customer facilities, with assignments commonly lasting 3 to 6 consecutive weeks before a scheduled break. Extensive travel and overnight stays are required. A company vehicle is provided. The role includes leading installation and repair work, conducting site surveys and quality audits, supporting escalated technical issues, managing assets and operational reporting, training colleagues, maintaining accurate documentation, and coordinating with customers, vendors, contractors, and internal teams. The position also involves safety assessments and meetings, creating as-built documentation and network designs, and contributing to continuous improvement.

Requirements

High school diploma or GED.
At least 5 years of experience in telecommunications or networking installation, repair, or maintenance.
At least 2 years in a leadership or advanced technician role, such as FST II or equivalent.
Expert-level understanding of Securus and JPAY products, systems, and installation standards.
Advanced skills in conduit installation, copper and fiber cabling, wireless networks, and configuration file management.
Proven leadership and project management capabilities.
Strong organizational, planning, and multitasking abilities.
Excellent written, verbal, and interpersonal communication skills.
Proficiency in Windows OS, VOIP, Adtran AOS, Cisco IOS, and wireless technologies.
Ability to work independently in remote, high-pressure environments.
Adaptability to change and commitment to continuous learning.
Familiarity with Microsoft Office Suite, Visio, and Adobe tools.
Valid driver’s license with a clean driving record.
Willingness to travel up to 100%, including overnight stays and extended assignments, and submit expense reports per company policy.
Ability to manage complex tasks and lead teams under pressure.
Ability to perform the stated physical activities, work in indoor and outdoor environments and restricted spaces, drive, and lift up to 50 pounds; specified vision abilities are also required.

Nice To Haves

BICSI, Cisco (CCNA), Microsoft (A+, N+, MCSE), or fiber certifications.
Degree or certification in electronics, electrical work, or a related field.
Experience in blueprint reading and BOM review or editing.
Confined Space Certification.

Responsibilities

Lead and perform installation, programming, and repair of telecommunications and networking hardware and software, including phones, kiosks, WAPs, tablets, and video terminals.
Conduct and approve site surveys and BOM engineering; create and review technical diagrams.
Perform quality assurance audits on internal and contractor installations to ensure compliance.
Lead teams on multi-site deployments and complex service calls.
Serve as a field operations subject matter expert and support Field Service Managers with escalated issues.
Collect, analyze, and report operational data and performance metrics.
Manage company assets, including tools, vehicles, inventory, and laptops.
Work with internal departments, vendors, and contractors to troubleshoot and resolve issues.
Train and mentor field service associates and provide technical guidance and product education.
Travel nationwide for installations and service calls, including long-term assignments.
Ensure documentation accuracy and compliance with company policies.
Solve problems independently, escalate issues when necessary, and contribute to continuous improvement.
Create as-built documentation and network designs for completed installations.
Complete Job Hazard Assessment forms and conduct safety meetings to ensure compliance with safety protocols.
Conduct team and customer-facing meetings as needed to coordinate project execution and resolve issues.
Perform additional or related duties as assigned or required.
Submit expense reports according to company policy.