Field Service Lead
About The Position
AMERI-CANS is seeking a skilled and reliable Field Service Lead for the Pampa, Texas region. The Field Service Lead coordinates, executes, and upholds high-quality field operations. The role supports daily supervision of maintenance activities, ensures safety compliance, manages field execution, and leads by example to deliver reliable service to clients. The position maintains operational readiness, trains team members, and ensures service work, maintenance, site surveys, trailer installations, and emergency responses meet company standards. It requires a proactive, hands-on professional who can solve problems quickly, communicate effectively, and deliver consistent results. The role works closely with the Inventory Specialist, Maintenance Manager, other team leads, field technicians, clients, and administrative staff. It includes operating and maintaining service vehicles and equipment, responding to urgent field needs, overseeing service and installation work, and coordinating customer requests. The position requires the ability to perform duties with minimal supervision and to meet the physical demands described in the posting.
Requirements
- Education and experience in any combination that demonstrates the skills and knowledge needed to perform the job successfully.
- Ability to obtain and maintain required certifications, licenses, and registrations, including DOT Health Certification and a valid driver’s license.
- Must maintain a clean DMV record.
- Strong leadership, communication, and field coordination skills.
- Proficiency in operating, driving, and maintaining service trucks and field equipment.
- Excellent problem-solving abilities and sound judgment in dynamic, fast-paced environments.
- Ability to train, mentor, and develop team members to meet quality and performance expectations.
- Strong organizational skills and ability to manage multiple tasks, projects, and priorities.
- Ability to communicate with clients, supervisors, and cross-functional partners.
- Ability to perform essential duties with minimal supervision.
- Ability to sit or stand for extended periods; use hands and fingers; and stoop, crawl, bend, twist, reach, and crouch as needed.
- Ability to lift up to 50 pounds and drag up to 185 pounds.
Nice To Haves
- Previous field service, maintenance, or logistics experience is strongly preferred.
- Leadership or team supervision experience is highly desirable.
- Experience with portable sanitation, equipment operation, or construction services is a plus.
- Familiarity with maintenance workflows, job tracking, and field documentation is preferred.
Responsibilities
- Provide daily supervision and quality control of maintenance operations, ensuring safe, accurate, and timely execution.
- Coordinate with the Inventory Specialist and Maintenance Manager on supplies, equipment readiness, and operational planning.
- Supervise on-site work and provide hands-on support to field technicians, resolving issues and ensuring successful job completion.
- Operate, drive, troubleshoot, and maintain service trucks and equipment; respond to urgent field needs as a “jump-and-go” responder.
- Perform service work, pickups, deliveries, site surveys, trailer system installations, and troubleshooting calls while communicating professionally with site contacts.
- Ensure adherence to safety protocols, operational standards, and equipment-handling requirements.
- Maintain the cleanliness, organization, and security of the yard, shop, tools, and service areas.
- Coordinate field activities with other team leads and crews.
- Train, mentor, and develop team members in procedures, equipment operation, and quality-control standards.
- Monitor performance, report field updates, and complete required tasks to meet branch service commitments.
- Relay customer communications to internal administrative staff, accurately document new requests and service calls, and notify the appropriate parties.
- Maintain effective communication with management, clients, and team members.
- Promote teamwork, accountability, and pride in performance while enforcing safety protocols and proper equipment handling.
Benefits
- Medical, dental, and vision benefits.
- Company-matched 401(k).
- Company-paid short-term disability and accident supplemental coverage.
- Company-paid life and AD&D insurance.
- Employee Assistance Program (EAP).
- Paid Time Off (10 days).
- Paid sick time (4 days).
- Personal days (4 days).
- 11 paid federal holidays.
- Unlimited growth potential.
- Professional development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
