Field Service Specialist, Lead

FLSmidth • Tucson, AZ

3d • Remote

About The Position

FLSmidth is hiring a Field Service Specialist for its Pumps, Cyclones & Valves (PCV) group. This fully remote role must be based in the Western United States, ideally in Tucson, Arizona, and involves extensive travel to mine operations across the United States, with 50–75% travel expected.

The role leads a team of 5–10 Field Service Support members, coordinating travel schedules, daily reports, and on-the-job training. It also provides hands-on mechanical support for FLSmidth pumps, cyclones, and valves during installation, commissioning, maintenance, and troubleshooting. The specialist helps mine personnel improve equipment uptime, performance, and wear life; supports sales by identifying opportunities to replace or upgrade competitor equipment; performs basic process evaluations such as pump sizing and cyclone simulations; trains customers; and documents work and recommendations in professional field reports. Training for process evaluations may be provided if needed.

Requirements

• At least 10 years of mechanical experience, preferably in mining, heavy industry, or rotating equipment.
• Hands-on experience with slurry pumps, cyclones, valves, or similar equipment.
• Strong troubleshooting skills and ability to solve mechanical issues under pressure.
• Ability to work independently, communicate effectively with clients and teammates, and represent the company professionally on site.
• Willingness and ability to travel frequently, with 50–75% travel expected across the United States.
• Proficiency with Microsoft Outlook, Word, and Excel.

Nice To Haves

• A college diploma or degree in a technical field.
• Bilingual English/Spanish skills.

Responsibilities

• Lead a team of 5–10 Field Service Support members in travel scheduling, daily report generation, and on-the-job training.
• Provide hands-on mechanical support during installation, commissioning, maintenance, and troubleshooting of FLSmidth pumps, cyclones, and valves.
• Assist mine site personnel in improving equipment uptime, performance, and wear life.
• Support the sales team by identifying opportunities to upgrade or replace competitor equipment with FLSmidth solutions.
• Perform basic process evaluations, including pump sizing and cyclone simulations.
• Deliver customer training on safe use, maintenance, and performance of PCV products.
• Prepare professional field reports documenting work and recommendations.

Benefits

• Competitive pay with performance-based incentives.
• RRSP matching program.
• Full health and dental benefits.
• Generous time off, including vacation, sick leave, and flexible start/stop times.
• Long-term job stability with a company that has been operating for more than 140 years.
• Technical training, advancement, and growth opportunities.
• Supportive, safety-first culture.
• Access to a dedicated employee recognition platform.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed