Field Office Technician
About The Position
MANTECH seeks a motivated, career- and customer-oriented Lead Field Office Technician to support the U.S. Army Corps of Engineers (USACE) OCIO/G-6. This fully remote position is part of an agile team delivering innovative, customer-focused, cost-effective enterprise IT support services. The work supports USACE’s mission of engineering solutions for the Nation’s toughest challenges. The technician provides on-site technical support by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks. The role also provides technical leadership across assignments, directs field activities, supports project objectives, and delivers responsive IT services. Extensive travel is required, and a current, active Secret clearance is required.
Requirements
- Bachelor’s degree and 10 or more years of experience in IT and field/user support roles; or an Associate degree and 12 or more years of experience; or 14 or more years of relevant experience.
- Comprehensive knowledge across key IT tasks and high-impact assignments.
- Excellent technical knowledge of hardware, software, and network troubleshooting, including IT equipment setup and maintenance.
- Proficiency with remote support tools and ticketing systems.
- Willingness to travel extensively for field office support; the position requires travel 75% of the time.
- Possess and maintain relevant certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator.
- Maintain a DoD 8140 IAT Level II certification.
- Hold a current, active Secret clearance.
Nice To Haves
- Familiarity with the USACE IT environment, regulatory requirements, and specific IT best practices.
Responsibilities
- Provide on-site technical support and assistance by deploying to CASTLE-NET program field offices for IT infrastructure and end-user device wellness checks.
- Provide technical leadership on major tasks or technology assignments while directing and controlling field activities for assigned areas.
- Direct and control field activities to ensure technical requirements and project objectives are met.
- Serve as a technical expert across multiple project assignments to deliver IT services and customer support.
- Deliver secure, innovative, and modernized technology solutions that strengthen the USACE IT foundation.
- Interface with senior management about methods and staffing to ensure technical requirements and mission goals are achieved.
- Establish goals and plans that meet project objectives and supervise team members as necessary.
Benefits
- Health insurance
- Life insurance
- Paid time off
- Holiday pay
- Short-term and long-term disability
- Retirement and savings
- Learning and development opportunities
- Wellness programs
- Other optional benefit elections
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
