Lead, Facilities Management

Scout Motors • Charlotte, NC

6d • Onsite

About The Position

The Lead, Facilities Management is a senior subject matter expert responsible for leading facility operations and Integrated Facility Management (IFM) programs across Scout Motors’ real estate portfolio. Reporting to the Manager, Facilities & Construction, the role steers facility service delivery, vendor performance, operational improvement, and workplace infrastructure programs to support reliable service, financial discipline, regulatory compliance, and a positive employee experience.

Working with a high degree of autonomy, the Lead translates business and operational requirements into scalable facility solutions, establishes consistent service standards, resolves significant and complex operational issues, and supports effective service delivery across the portfolio. The role integrates internal business partners, site stakeholders, maintenance resources, and external service providers, and may influence objectives across the broader Administration function.

The position is based at Scout Motors’ corporate headquarters in Charlotte, North Carolina, and requires 4–5 days per week in the office, regular in-person meetings and events, and regular business travel to Scout facilities. A valid driver’s license is required. This is a full-time, exempt position eligible for a base salary and annual performance bonus. The initial base salary range is $140,000–$170,000.

Requirements

• Bachelor’s degree in Facilities Management, Engineering, Construction Management, Business Administration, or a related field.
• 12+ years of progressive experience in facilities management, workplace operations, property operations, construction management, or related disciplines.
• Demonstrated experience independently leading facility programs, vendor relationships, and significant, complex operational initiatives in a multi-site environment.
• Strong knowledge of facility operations, IFM service models, CMMS platforms, service delivery standards, and major building systems.
• Experience developing scopes of work, managing service contracts, and driving vendor accountability through performance management and governance.
• Ability to analyze operational and financial information, evaluate risks, competing priorities, and intangible factors, and translate findings into practical actions.
• Strong leadership, stakeholder-management, communication, and problem-solving skills, including the ability to convey advanced information and influence diverse vendors and cross-functional teams in a matrixed environment.
• Ability to work independently, manage multiple priorities, and respond effectively to urgent, evolving, or uniquely complex operational issues.
• Integrity, curiosity, resourcefulness, a positive attitude, and a growth mindset; comfort with change and flexibility in a fast-paced, high-growth environment; and a collaborative approach to achieving goals.
• Ability to work in the Charlotte headquarters office 4–5 days per week and travel regularly to Scout Motors facilities.
• Valid driver’s license.
• Must be 18 years of age or older to be considered for employment.

Nice To Haves

• Experience supporting outsourced IFM models, multi-site operations, or rapidly growing organizations.

Responsibilities

• Lead the administration, performance, governance, and continuous improvement of IFM programs across Scout locations.
• Steer IFM mobilization, transition planning, service-provider onboarding, operational readiness, and stabilization for new and existing facilities.
• Establish and maintain facility service standards, governance routines, escalation paths, operating procedures, and performance expectations.
• Provide senior subject-matter guidance to internal stakeholders, project teams, and external service providers on facility operations and workplace infrastructure.
• Oversee facility service categories, including building services, maintenance coordination, workplace support, waste and recycling, and other outsourced services.
• Lead CMMS and work-order governance, using service-level, preventive-maintenance, backlog, and performance data to improve operations.
• Lead selected facility improvement, space reconfiguration, tenant improvement, and small-works initiatives from planning through implementation while minimizing business disruption.
• Partner with cross-functional teams and site leadership to deliver integrated facility solutions and support operational readiness.
• Lead governance and performance management of IFM providers and other external facility service partners.
• Develop scopes of work, service-level expectations, performance standards, and key performance indicators for facility contracts and service categories.
• Monitor vendor performance using metrics, scorecards, stakeholder feedback, and service reviews; drive corrective action and improvement when expectations are not met.
• Lead vendor onboarding, performance reviews, issue resolution, service recovery, and improvement initiatives.
• Partner with Procurement, Legal, and Finance on sourcing, contracts, renewals, commercial issues, and service-provider relationships.
• Drive consistency, standardization, and operational excellence across facility programs and locations.
• Analyze performance trends, utilization, service data, stakeholder feedback, and other operational factors to identify improvements in utilization, service delivery, efficiency, sustainability performance, and employee experience.
• Engage business and site stakeholders to understand requirements, assess competing priorities, and translate them into practical, scalable facility solutions.
• Serve as an escalation point for significant facility service issues and disruptions, coordinating cross-functional response, communication, remediation, and service recovery.
• Support emergency response, life safety, business continuity, and other facility-impacting events with relevant internal teams, service providers, and site leadership.
• Develop and maintain program reporting, dashboards, performance metrics, and operational scorecards.
• Prepare reports, recommendations, and executive-level presentations for leadership reviews, budget discussions, operational assessments, and decision-making.
• Manage facility-program financial performance, including budget monitoring, forecasting inputs, invoice and purchase-order controls, and variance management.
• Analyze service costs and vendor spend to identify efficiencies, cost savings, and future funding requirements, and recommend actions.
• Ensure facility programs comply with company standards, internal policies, contractual obligations, and applicable regulatory requirements.
• Maintain service records, operating procedures, compliance documentation, and other materials needed for governance and audit readiness.

Benefits

• Competitive medical, dental, vision, and income protection plans.
• 401(k) program with employer match and immediate vesting.
• 20 days of planned PTO, as accrued.
• 40 hours of unplanned PTO and 14 company or floating holidays annually.
• Up to 16 weeks of paid parental leave for biological and adoptive parents of all genders.
• Paid leave for bereavement, jury duty, voting time, or military leave.
• Annual performance bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior