Lead Experience Strategist
About The Position
Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused experiences that support people across their entire diabetes journey with Omnipod. Insulet is seeking a Lead Experience Strategist to define world-class user experience and product strategies for our Omnipod product portfolio. In this role, you will craft end-to-end experience visions for patients, caregivers, and healthcare providers. You will transform complex digital healthcare challenges into cohesive, human-centered product ecosystems. As a strategic leader, you will drive organizational alignment by partnering with clinicians, product managers, engineers, and internal innovation teams. Your work will directly impact the future of diabetes care.
Requirements
- Bachelor’s or Master’s degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design.
- 8+ years of experience in healthcare UX/Product Design, with a proven track record of shipping mobile healthcare applications.
- A strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution (please include passwords if protected).
- Prior agency background is highly preferred.
- Familiarity with diabetes care or management is a plus.
- Ability to travel within the US at least once per quarter.
- Candidates must be able to work on-site out of an Insulet office in Acton, MA or San Diego, CA.
Nice To Haves
- 0-to-1 Experience Visionary: Proven ability to build abstract concepts into tangible product strategies.
- Expert Storyteller: Exceptional visual and verbal communicator who can easily diagram, prototype, and pitch ideas in remote or hybrid settings.
- Diplomatic Facilitator: Skillful at managing pressure, navigating organizational friction, and building consensus across cross-functional teams.
- Culturally Adaptive: Experienced in leading and influencing cross-cultural, distributed, and remote teams.
- Business Savvy: High level of business acumen specifically tailored to complex, international healthcare environments.
Responsibilities
- Design End-to-End Journeys: Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians.
- Define Product Strategy: Establish early-stage UX visions for mobile apps and connected digital devices, ensuring seamless integration with packaging and support channels.
- Bridge Data & Design: Connect user insights and "Jobs-to-be-Done" directly to UX metrics, KPIs, and overarching business goals.
- Drive Cross-Functional Consensus: Align product development, engineering, and clinical partners (Human Factors, Regulatory, Legal, Compliance) on core user flows.
- Influence Leadership: Present UX visions persuasively to all levels of the organization—from agile squads to executive leadership—using storyboards, prototypes, and journey narratives.
- Synthesize Stakeholder Feedback: Gather and translate insights from customer service, sales, clinical partners, and the diabetes community into actionable design requirements.
- Validate Early and Often: Collaborate with User Research teams to plan iterative testing and ensure concepts are rooted in evidence.
- Deliver High-Fidelity Artifacts: Guide the design of safe, effective, and delightful experiences using industry-standard tools (Figma, Framer, Keyshot).
- Champion UX Excellence: Mentor other designers, foster a high-performance customer-centric culture, and optimize internal team processes.
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off (PTO)
- Additional employee wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
