Lead Experience Strategist

Insulet Corporation•San Diego, CA

3d•Hybrid

About The Position

Lead Experience Strategist (Hybrid-Acton, MA or San Diego, CA) Want to change the user experience of diabetes care? Join a mission-driven team working to improve the experience of people living with diabetes through thoughtful, human-centered digital design. At Insulet, we’re investing in scalable, customer-focused experiences that support people across their entire diabetes journey with Omnipod. Insulet is seeking a Lead Experience Strategist to define world-class user experience and product strategies for our Omnipod product portfolio. In this role, you will craft end-to-end experience visions for patients, caregivers, and healthcare providers. You will transform complex digital healthcare challenges into cohesive, human-centered product ecosystems. As a strategic leader, you will drive organizational alignment by partnering with clinicians, product managers, engineers, and internal innovation teams. Your work will directly impact the future of diabetes care.

Requirements

Proven ability to build abstract concepts into tangible product strategies.
Exceptional visual and verbal communicator who can easily diagram, prototype, and pitch ideas in remote or hybrid settings.
Skillful at managing pressure, navigating organizational friction, and building consensus across cross-functional teams.
Experienced in leading and influencing cross-cultural, distributed, and remote teams.
High level of business acumen specifically tailored to complex, international healthcare environments.
Bachelor’s or Master’s degree in Product Design, Industrial Design, HCI, Interaction Design, or Graphic Design.
8+ years of experience in healthcare UX/Product Design, with a proven track record of shipping mobile healthcare applications.
A strong portfolio demonstrating design strategy, deep design thinking, storytelling, and polished execution (please include passwords if protected).
Ability to travel within the US at least once per quarter.
Candidates must be able to work on-site out of an Insulet office in Acton, MA or San Diego, CA.

Nice To Haves

Prior agency background is highly preferred.
Familiarity with diabetes care or management is a plus.

Responsibilities

Create service blueprints, ecosystem maps, and experience frameworks for patients, caregivers, and clinicians.
Establish early-stage UX visions for mobile apps and connected digital devices, ensuring seamless integration with packaging and support channels.
Connect user insights and "Jobs-to-be-Done" directly to UX metrics, KPIs, and overarching business goals.
Align product development, engineering, and clinical partners (Human Factors, Regulatory, Legal, Compliance) on core user flows.
Present UX visions persuasively to all levels of the organization—from agile squads to executive leadership—using storyboards, prototypes, and journey narratives.
Gather and translate insights from customer service, sales, clinical partners, and the diabetes community into actionable design requirements.
Collaborate with User Research teams to plan iterative testing and ensure concepts are rooted in evidence.
Guide the design of safe, effective, and delightful experiences using industry-standard tools (Figma, Framer, Keyshot).
Mentor other designers, foster a high-performance customer-centric culture, and optimize internal team processes.