Lead Experience Design Strategist (US)

TD•Mount Laurel, NJ

22h•$91,000 - $136,240•Onsite

About The Position

The Lead Experience Designer owns and drives design strategies across multiple product areas, responsible for ensuring industry-leading integrated (end-to-end experiences) for enterprise customers/colleagues, agnostic of channel. This highly seasoned professional role requires substantial knowledge/expertise in a complex field and knowledge of broader related areas. They integrate knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations. They interpret internal/external business challenges and the industry environment, recommending course of action and best practices to improve products, processes or services. They lead cross-functional teams or projects with significant resource requirements, risk and/or complexity, and independently manage end-to-end functional programs. They solve or may lead others to solve complex problems and lead efforts or partner with others to develop new solutions. They take day-to-day direction from the Product Owner, Tech Leads, and UX Design Lead within their platform/journey.

Requirements

Undergraduate degree or equivalent work experience
7+ years of experience, preferably in digital design, interaction and visual design
5+ years of experience is preferred
Proven track record of leading design teams
Proven competencies across the user experience lifecycle (e.g., user experience strategy, service design, visual design, user research).
Ability to present and justify design decisions to senior leadership
Experience in coordinating design resources across a large volume of intakes, and successfully prioritize

Nice To Haves

Expertise in Figma, JIRA, confluence, sharepoint
Post-graduate degree in psychology, human factors, design, or related discipline preferred

Responsibilities

Owns and drives design strategies across multiple product areas, responsible for ensuring industry-leading integrated (end-to-end experiences) for enterprise customers/colleagues, agnostic of channel.
Integrates knowledge of the enterprise sub-function’s or business line’s overarching strategy in developing solutions across multiple functions or operations.
Interprets internal/external business challenges and the industry environment, recommends course of action and best practices to improve products, processes or services.
Leads cross-functional teams or projects with significant resource requirements, risk and / or complexity.
Independently manages end-to-end functional programs.
Solves or may lead others to solve complex problems; leads efforts or partners with others to develop new solutions.
Takes day to day direction from Product Owner, Tech Leads and UX Design Lead within their platform/journey.
Leads the planning and development process of the Bank's digital interface design standards, usability guidelines, accessibility guidelines and development methodologies.
Works with marketing to ensure efforts result in web sites reflective of the Bank's branding and market positioning strategies.
Leads user-centered design methodologies to ensure ideas are accessible and based on customer needs.
Leads and directs the production of site maps, prototypes and the creation of graphics or icons for Bank's digital properties.
Participates in all phases of the product development lifecycle, including product ideation and definition, user research, feature team scoping/planning, estimating effort, design, post-launch evaluation and stakeholder communication.
Works closely with the Tech Leads, Product Owners and product family to plan stages of digital feature implementation in the roadmap / release cycles and develop the best solutions for customers.
Leads and directs the development of design utilizing user-centered design principles, directing other designers or content development staff as assigned, while coordinating the effort of cross-functional teams.
Leads Human-Centered Design activities setting direction for designers in pods.
Adheres to enterprise frameworks or methodologies that relate to experience design activities for our business area.
Ensures respective programs/policies/practices are well managed, meets business needs, complies with internal and external requirements, and aligns with business priorities.
Consistently exercises discretion in managing correspondence, information and all matters of confidentiality; escalates issues where appropriate.
Ensures business operations are in compliance with applicable internal and external requirements (e.g. financial controls, segregation of duties, transaction approvals and physical control of assets).
Participates in cross-functional / enterprise / initiatives as a experience design subject matter expert helping to identify risk / provide guidance for complex situations.
Conducts internal and external research projects; support the development/ delivery of presentations / communications to management or broader audience.
Conducts meaningful analysis at the functional or enterprise level using results to draw conclusions, makes recommendations, assesses the effectiveness of programs / policies / practices.
Monitors service, productivity and assesses efficiency levels within own function and implement continuous process / performance improvements where opportunities exists.
Leads / facilitates and/or implements actions / remediation plans to address performance / risk / governance issues.
Actively manages relationships within and across various business lines, corporate and/or control functions and ensures alignment with enterprise and/or regulatory requirements.
Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts.
Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite.
Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions / activities as necessary.
Mentors and enables others.
Defines best practices and teaches the craft; influences practices across the org (L9/10) interdependent (L11/TE).
Teaches the craftsmanship of the practice.
Leads through influence.
Actively mentors and enables team members by sharing knowledge and leveraging Human-Centered Design best practices.
Participates fully as a member of the team, supports a positive work environment that promotes service to the business, quality, innovation and teamwork and ensures timely communication of issues / points of interest.
Provides thought leadership and/or industry knowledge for own area of expertise in own area and participates in knowledge transfer within the team and business unit.
Keeps current on emerging trends / developments and grows knowledge of the business, related tools and techniques.
Participates in personal performance management and development activities, including cross training within own team.
Keeps others informed and up-to-date about the status / progress of projects and/or all relevant or useful information related to day-to-day activities.
Contributes to team development of skills and capabilities through mentorship of others, by sharing knowledge and experiences and leveraging best practices.
Leads, motivates and develops relationships with internal and external business partners / stakeholders to develop productive working relationships.
Contributes to a fair, positive and equitable environment that supports a diverse workforce.
Acts as a brand ambassador for your business area/function and the bank, both internally and/or externally.