Lead Environmental Services Technician - Cabarrus (Full Time) 2nd Shift

Advocate Health • Concord, NC

4d • $21 - $31

About The Position

The Lead Environmental Services Technician provides daily direction and support to Environmental Services team members while performing environmental services duties throughout the facility. The role helps coordinate staffing, training, quality inspections, room and project cleaning, patient-flow support, and supply and equipment management. It serves as a liaison among Environmental Services, clinical staff, patients, visitors, and other departments, and promotes a clean, safe environment consistent with infection-prevention standards.

The position performs cleaning and floor-care tasks in patient rooms, treatment areas, offices, public spaces, and other facility areas; handles waste according to established procedures; and prepares discharge and transfer rooms and selected patient-care equipment. It also responds to service requests, emergency cleanups, hazardous material spills, and disaster response activities. The role requires customer service, confidentiality, safe handling of chemicals and equipment, and the ability to meet the physical demands described in the posting.

This is a full-time, benefits-eligible position scheduled for 40 hours per week, generally Monday through Friday from 3:00 p.m. to 11:30 p.m., with rotating weekends. The listed pay range is $20.80–$31.20.

Requirements

• Minimum three years of Environmental Services, housekeeping, or related experience.
• High school diploma, GED, or equivalent preferred.
• Knowledge of healthcare cleaning methods, infection-prevention practices, and Environmental Services operations.
• Ability to lead and motivate employees in a team environment.
• Strong communication, interpersonal, and organizational skills.
• Ability to prioritize work and manage multiple responsibilities.
• Knowledge of cleaning chemicals, equipment, and safety procedures.
• Basic computer skills and excellent customer service skills.
• Ability to work independently and exercise sound judgment.
• Ability to lift up to 50 pounds and carry up to 30 pounds; push and pull equipment and carts with or without assistance.
• Ability to perform frequent walking, standing, bending, stooping, kneeling, reaching, stair climbing, and lifting.
• Ability to wear required personal protective equipment and safely operate power cleaning equipment and ladders.
• Ability to work with exposure to cleaning chemicals, infectious waste, bloodborne pathogens, soiled linen, and varying temperatures.
• No licensure or certification is required.

Nice To Haves

• Previous lead, trainer, or supervisory experience.
• Healthcare Environmental Services experience.
• Relevant Environmental Services, safety, or leadership certifications.

Responsibilities

• Provide daily work direction and guidance to Environmental Services team members; assign, monitor, and review work for completion and quality.
• Assist with scheduling and staffing adjustments to meet operational needs.
• Orient, train, and coach employees and students; assist with onboarding, competency validation, staff development, and performance-related concerns.
• Communicate departmental policies, procedures, and operational updates, and promote employee engagement, teamwork, and morale.
• Act as a liaison among Environmental Services, clinical staff, patients, visitors, and other departments.
• Verify completion of assigned duties and adherence to departmental procedures.
• Inspect patient rooms, public areas, and high-touch surfaces for cleanliness and compliance with infection-prevention standards.
• Coordinate department projects, room setups, and special cleaning activities; monitor bed tracking and assist with patient-flow activities as assigned.
• Respond to service requests, emergency cleanups, hazardous material spills, and disaster response activities.
• Identify process-improvement opportunities and communicate recommendations to leadership; promptly report safety concerns, equipment malfunctions, and facility issues.
• Clean patient rooms, treatment areas, offices, conference rooms, public spaces, elevators, stairwells, and restrooms.
• Perform dusting, mopping, vacuuming, carpet care, floor refinishing, stripping, scrubbing, burnishing, terminal cleaning, and project cleaning.
• Clean furniture, walls, ceilings, vents, windows, and fixtures.
• Collect and dispose of trash, recyclables, regulated medical waste, and hazardous waste according to established procedures.
• Clean and prepare discharge and transfer rooms and selected patient-care equipment.
• Maintain janitorial closets, carts, and equipment in clean, operational condition.
• Assist with training staff on cleaning equipment, supplies, and procedures; operate and monitor departmental cleaning equipment.
• Inspect equipment for safety, cleanliness, and proper operation.
• Inventory, order, stock, and distribute cleaning supplies, paper products, linens, and other departmental materials.
• Ensure chemicals are labeled and used according to manufacturer instructions and Safety Data Sheets.
• Provide customer service to patients, visitors, physicians, and team members; use communication standards and service excellence practices.
• Address concerns and complaints appropriately, escalating issues through the proper chain of command.
• Maintain confidentiality of patient and organizational information and support efforts to improve patient experience and satisfaction.
• Perform outdoor duties such as snow and ice control in designated areas when required.

Benefits

• Paid Time Off programs.
• Medical, dental, vision, life, and short- and long-term disability benefits.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Competitive compensation, premium pay for select circumstances such as shift or on-call work, incentive pay for select positions, and potential annual performance-based increases.
• Career development programs and well-being programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED