Lead Environmental Service Technician, Elmhurst Hospital, Nights

Nevada System of Higher Education

1d•Onsite

About The Position

The Lead Environmental Services Technician at Elmhurst Hospital works independently with minimal supervision, providing support to the management team and acting as a resource for staff. This role involves coordinating services with other departments to minimize disruptions to patients, staff, and visitors. Key duties include assisting with and ensuring housekeeping, linen, discharge, and project activities are followed by staff, as well as distributing and receiving equipment and supplies like pagers, keys, and phones. The technician also helps adjust schedules and assignments to meet staffing and patient needs, communicates continuously with the management team regarding opportunities, concerns, and staffing levels, and assists with staff training. Maintaining customer service goals, investigating and resolving complaints from various stakeholders, and following up on service requests are also part of the role. Additionally, the Lead Environmental Services Technician must be capable of performing the duties of a Housekeeper or Linen Aide during staffing shortages or high volumes.

Requirements

High school diploma or GED

Nice To Haves

Ability to read and exchange information with patients and others and/or do basic arithmetic

Responsibilities

Performs support duties for the management team, working independently with minimal supervision.
Acts as a resource person for staff.
Coordinates services with other departments to minimize patient, staff and visitor disruptions.
Assists and insures the assigned activities of the housekeeping staff are followed for housekeeping, linen, discharge and projects.
Distributes and receives equipment and supplies for staff use during the designated shift times (ex. pagers, keys, phones, etc.).
Assists in adjusting schedules and assignments to meet staffing and patient needs.
Communicates continuously with the management team on identified opportunities, concerns, staffing levels, etc.
Assists in follow-up and hands-on training for staff.
Maintains Customer Service Goals and retention level set by hospital.
Assists in investigation and resolution of complaints and concerns from patients, visitors, physicians, and subordinates.
Complete discretion and confidentiality is necessary.
Communicate and follow-up with service requests.
Ability to perform the assigned duties of the Housekeeper or Linen Aide (dependent upon specific Lead assignment) in the event of staffing shortages, high volumes or other similar situations.