Lead Emergency Services Technician – Water Mitigation & Restoration

Rainbow Restoration of Columbia, Charleston, Hilton Head, Greenville, Richmond, Charlottesville, and Harrisonburg•Wade Hampton, SC

2d•Onsite

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About The Position

Rainbow Restoration is seeking a Lead Emergency Services Technician for their water mitigation and restoration department. This role is an opportunity to build a long-term career in the Restoration Industry, focusing on leading by example, supporting field technicians, and growing into future leadership positions. The ideal candidate is self-driven, enthusiastic, dependable, and motivated to make a quality difference while helping customers during difficult situations. The position involves hands-on leadership, actively working alongside the team during emergency response and mitigation projects, and ensuring work is completed according to IICRC standards and company procedures. Many Lead Technicians advance to Project Manager and operational leadership roles.

Requirements

Direct restoration experience required
Strong understanding of water mitigation, structural drying, and mold remediation processes
Commitment to excellent customer service, attention to detail, and technical quality standards
Not afraid to roll up your sleeves and get dirty
Strong work ethic with a positive, team-oriented attitude
Excellent communication, leadership, and customer service skills
Ability to lead by example and support technicians in fast-paced environments
Comfortable working in emergency response situations and changing conditions
Ability to work independently while also leading and supporting a team
Eagerness to learn and grow within the Restoration Industry
Valid Driver’s License with a clean driving record
Ability to pass a drug test and extensive background screening
Ability to lift and/or move up to 100 pounds
Comfortable standing, walking, climbing, bending, and working at elevated heights or in confined spaces such as crawlspaces and attics while wearing PPE
Comfortable working around demolition debris, moisture-damaged materials, and varying environmental conditions
Ability to work overtime, participate in on-call rotations, and travel statewide as needed

Nice To Haves

IICRC Certifications preferred including WRT, ASD, and/or AMRT
Leadership, crew lead, or supervisory experience preferred

Responsibilities

Lead and manage small or large mitigation teams safely and effectively throughout restoration projects
Respond to emergency losses involving water, mold, fire, storm, and other property damage
Perform and oversee water mitigation services according to IICRC standards and Rainbow processes
Become proficient in and help train technicians on structural drying, mold remediation, containment setup, demolition, and disaster cleanup
Demonstrate strong technical knowledge regarding restoration procedures and mitigation best practices
Operate restoration equipment including air movers, dehumidifiers, extraction units, moisture meters, and HEPA filtration systems
Perform moisture mapping, job scoping, equipment calculations, photos, and required documentation for projects
Monitor drying progress and maintain accurate moisture documentation and equipment tracking
Establish and maintain schedules to ensure services are delivered efficiently and on time
Communicate professionally with customers regarding scope of work, expectations, timelines, and documentation
Maintain accurate job documentation including notes, photos, sketches, moisture logs, and equipment counts
Identify safety hazards, communicate risks, and establish measures to ensure the safety of occupants, technicians, and job sites
Prepare rooms and work areas for mitigation activities including containment setup, staging areas, and equipment placement
Inventory and load vehicles with equipment, products, and supplies needed for projects
Ensure job sites remain clean, safe, organized, and compliant with OSHA standards and company procedures
Support quality control efforts and ensure technicians are following proper restoration processes, PPE requirements, and hazardous material handling guidelines
Maintain company vehicles, tools, and restoration equipment to ensure operational readiness
Assist with on-the-job training, mentorship, and development of technicians
Participate in emergency on-call rotations including nights, weekends, and holidays as business demands require
Travel throughout the state with potential overnight stays when needed to support operations
Cross-train in related restoration services including contents cleaning, carpet cleaning, and reconstruction support
Perform additional operational duties and emergency response tasks as assigned