Mitigation Restoration Lead Technician

PuroClean of Vineland•Vineland, NJ

2d•$25 - $28•Onsite

About The Position

The Lead Technician is responsible for managing disaster response and crisis management activities related to water mitigation, fire restoration, mold remediation, and biohazard cleanup. This role works directly with customers to explain the restoration process, assess the scope of work, and lead technicians on job sites. The Lead Technician also supervises, develops, and mentors team members to ensure high-quality service and operational excellence.

Requirements

Minimum of 2 years of field experience
IICRC Water Restoration Technician (WRT) Certification required
IICRC Fire and Smoke Restoration Technician (FSRT) or IICRC Applied Structural Drying (ASD) Certification

Nice To Haves

Possess a valid driver’s license and safely operate company vehicles
Lift and carry equipment weighing up to 50 pounds
Work for extended periods in both large and confined spaces
Wear appropriate respirator equipment for extended periods
Pass a respirator fit test and medical evaluation

Responsibilities

Communicating the restoration process clearly to customers
Providing daily updates to insurance partners and centers of influence
Assessing job severity and evaluating the extent of damages
Understanding and promoting the company’s operational systems, including: Company CRM, Xactimate, Mitigate
Training new employees on technician responsibilities and company procedures
Maintaining a professional appearance and positive attitude at all times
Wearing the company-provided uniform as required
Fostering a strong team culture among field operations staff and across the organization
Following all OSHA regulations and company safety procedures and standards
Understanding and adhering to restoration procedures, including: Water damage restoration procedures, Mold remediation equipment and procedures, Fire and smoke cleaning tools and procedures, Carpet cleaning equipment and procedures
Demonstrating a positive, team-oriented, can-do attitude at all times
Completing all necessary paperwork accurately and on time while delivering excellent customer service
Maintaining all equipment and vehicles in a clean, safe, and serviceable condition
Remaining available for emergency response work 24 hours a day, 7 days a week, as needed