Lead Embedded Technician

Ascentek • Milwaukee, WI

11d • Onsite

About The Position

The Lead Embedded Technician serves as the operational lead for assigned shifts, customer locations, or service projects within Maintenance 360 operations. This role coordinates daily workflow, assigns work activities, supports teammate development, and ensures preventative maintenance, environmental services, and industrial cleaning activities are completed safely, efficiently, and according to workmanship standards. The Lead acts as the primary operational contact for teammates and customers during assigned shifts while continuing to perform hands-on industrial service work and helping drive accountability, communication, safety, quality, and operational execution across the team.

Requirements

• High school diploma or GED
• 5+ years of industrial services, preventative maintenance, manufacturing, or field service experience
• Experience coordinating workflow or directing work activities in operational environments
• Experience working directly with customers in manufacturing or industrial settings
• Valid driver’s license
• Ability to obtain site-specific certifications as required
• Ability to obtain forklift certification if required
• Strong leadership and operational coordination skills
• Advanced mechanical aptitude and troubleshooting ability
• Strong customer service and communication skills
• Ability to prioritize workload and delegate assignments effectively
• Strong understanding of preventative maintenance and industrial service operations
• Ability to evaluate workmanship quality and operational performance
• Strong organizational, documentation, and problem-solving skills
• Ability to train, coach, and support teammate development
• Ability to work and/or be on call evenings and weekends occasionally
• Ability to perform basic math calculations to determine coolant concentration adjustments

Nice To Haves

• Experience leading embedded maintenance or industrial service teams
• Experience supporting large customer manufacturing operations
• Experience with KPI systems, auditing, or operational reporting
• Experience developing procedures, standards, or training materials
• Experience coordinating off-site projects or travel-based service work

Responsibilities

• Coordinate daily workflow, preventative maintenance schedules, routes, and work assignments for teammates
• Assign and prioritize emergent requests, environmental services, cleaning assignments, and operational tasks
• Serve as the primary shift or site contact for customer communication and operational coordination
• Perform advanced industrial maintenance, fluid management, and industrial cleaning activities
• Monitor work quality and ensure compliance with workmanship, safety, and operational standards
• Conduct spot checks, audits, inspections, and route verification activities
• Support onboarding, training, coaching, and skill development for teammates
• Coordinate operational priorities and communicate staffing or workload concerns to leadership
• Ensure service documentation, KPI tracking, operational records, and customer reporting are completed accurately
• Support inventory management, fluid stocking, material coordination, and customer program activities
• Assist with troubleshooting customer concerns, operational issues, and emergent requests
• Assist with training activities, onboarding, process improvements, and workmanship standard development
• Support specialized operational responsibilities including fluid management leadership, coolant system support, route coordination, process auditing, inventory management, training support, customer site program ownership, and operational reporting activities
• Maintain strong working relationships with customers, teammates, and internal business partners
• Perform both advanced and foundational industrial service activities as operational needs require, including environmental services, housekeeping, waste handling, preventative maintenance, and fluid management tasks
• Promote continuous improvement initiatives related to safety, efficiency, service quality, and customer satisfaction
• Enforce EHSS policies, customer safety procedures, and operational compliance standards

Benefits

• Medical Plan options, including fertility coverage and free mental health and telehealth coverage
• Dental and Vision Insurance
• FSA/HSA options
• Paid parental leave
• Company-provided short-term disability, long-term disability, and life insurance
• Supplemental Insurances, including accident, critical illness, hospital, and supplemental life insurance
• 401(k) with a generous company match
• Pet Insurance Benefits
• Tuition reimbursement
• 21 Paid Days Off
• 7 Paid Holidays
• Stylish company provided uniforms and personal protective equipment
• Paid comprehensive on-the-job training
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED