Lead Embedded Technician

Ascentek • Milwaukee, WI

10d • Onsite

About The Position

The Lead Embedded Technician serves as the operational lead for assigned shifts, customer locations, or service projects within Maintenance 360 operations. The role coordinates daily workflow, assigns work activities, supports teammate development, and ensures preventative maintenance, environmental services, and industrial cleaning are completed safely, efficiently, and according to workmanship standards. The Lead is the primary operational contact for teammates and customers during assigned shifts while continuing hands-on industrial service work and promoting accountability, communication, safety, quality, and operational execution across the team.

The position is hourly, full-time, Monday through Friday, from 2:00 p.m. to 10:30 p.m. It is based at customer facilities and industrial job sites, with occasional travel depending on the assignment. The role may require occasional evening and weekend availability or on-call work.

Requirements

• High school diploma or GED.
• At least 5 years of industrial services, preventative maintenance, manufacturing, or field service experience.
• Experience coordinating workflow or directing work activities in operational environments.
• Experience working directly with customers in manufacturing or industrial settings.
• Valid driver’s license.
• Ability to obtain site-specific certifications as required.
• Ability to obtain forklift certification if required.
• Strong leadership and operational coordination skills.
• Advanced mechanical aptitude and troubleshooting ability.
• Strong customer service and communication skills.
• Ability to prioritize workload and delegate assignments effectively.
• Strong understanding of preventative maintenance and industrial service operations.
• Ability to evaluate workmanship quality and operational performance.
• Strong organizational, documentation, and problem-solving skills.
• Ability to train, coach, and support teammate development.
• Ability to work and/or be on call evenings and weekends occasionally.
• Ability to perform basic math calculations to determine coolant concentration adjustments.
• Frequent standing, walking, climbing, kneeling, and lifting throughout shifts.
• Ability to regularly lift up to 50 pounds independently.
• Ability to maneuver around industrial equipment and confined spaces.

Nice To Haves

• Experience leading embedded maintenance or industrial service teams.
• Experience supporting large customer manufacturing operations.
• Experience with KPI systems, auditing, or operational reporting.
• Experience developing procedures, standards, or training materials.
• Experience coordinating off-site projects or travel-based service work.

Responsibilities

• Coordinate daily workflow, preventative maintenance schedules, routes, and teammate work assignments.
• Assign and prioritize emergent requests, environmental services, cleaning assignments, and operational tasks.
• Serve as the primary shift or site contact for customer communication and operational coordination.
• Perform advanced industrial maintenance, fluid management, and industrial cleaning activities.
• Monitor work quality and ensure compliance with workmanship, safety, and operational standards.
• Conduct spot checks, audits, inspections, and route verification.
• Support teammate onboarding, training, coaching, and skill development.
• Coordinate operational priorities and communicate staffing or workload concerns to leadership.
• Ensure service documentation, KPI tracking, operational records, and customer reporting are completed accurately.
• Support inventory management, fluid stocking, material coordination, and customer program activities.
• Help troubleshoot customer concerns, operational issues, and emergent requests.
• Support process improvements and workmanship standard development.
• Support specialized operations, including fluid management leadership, coolant systems, route coordination, process auditing, inventory management, training, customer site program ownership, and operational reporting.
• Maintain strong working relationships with customers, teammates, and internal business partners.
• Perform advanced and foundational industrial service activities as needed, including environmental services, housekeeping, waste handling, preventative maintenance, and fluid management.
• Promote continuous improvement in safety, efficiency, service quality, and customer satisfaction.
• Enforce EHSS policies, customer safety procedures, and operational compliance standards.

Benefits

• Medical plan options, including fertility coverage and free mental health and telehealth coverage.
• Dental and vision insurance.
• FSA/HSA options.
• Paid parental leave.
• Company-provided short-term disability, long-term disability, and life insurance.
• Supplemental insurance, including accident, critical illness, hospital, and supplemental life insurance.
• 401(k) with a generous company match.
• Pet insurance.
• Tuition reimbursement.
• 21 paid days off.
• 7 paid holidays.
• Company-provided uniforms and personal protective equipment.
• Paid comprehensive on-the-job training.
• Career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED