Lead Educational &Technology Adoption Specialist

Winston-Salem State University•Winston-Salem, NC

2d•Onsite

About The Position

The Office of Information Technology (OIT) at Winston-Salem State University (WSSU) is seeking a Lead Educational Technology & Adoption Specialist to join the team. The Lead Educational Technology & Adoption Specialist serves as the University’s lead resource for educational technology, enterprise application adoption, technology training, and digital innovation. Working collaboratively with academic departments, administrative offices, Information Technology staff, and technology vendors, this position promotes digital literacy, technology adoption, AI readiness, classroom technology excellence, student success, and operational effectiveness throughout the University. This position is 100% onsite. In-person work is required.

Requirements

Knowledge of adult learning principles and instructional design methodologies.
Ability to design, develop, and deliver engaging technology training for diverse audiences.
Knowledge of Learning Management Systems, classroom technologies, collaboration platforms, and enterprise productivity applications.
Demonstrated understanding of generative AI technologies, prompt engineering, and responsible AI practices.
Strong presentation, facilitation, communication, and public speaking skills.
Experience developing technical documentation, knowledge bases, instructional videos, and technology communications.
Ability to lead cross-functional initiatives and influence technology adoption without direct supervisory authority.
Ability to establish collaborative relationships with faculty, staff, students, vendors, and technical teams.
Ability to evaluate emerging technologies and recommend innovative solutions aligned with institutional goals.

Nice To Haves

Master’s degree in Educational Technology, Information Systems, Higher Education, or related field.
Experience supporting enterprise educational technologies in higher education.
Experience implementing enterprise software solutions.
Experience managing technology adoption initiatives.
Experience administering Learning Management Systems (Canvas preferred).
Experience supporting Microsoft 365, Panopto, Adobe Creative Cloud, Zoom, and classroom audiovisual technologies.
Experience developing online learning resources and multimedia training materials.
Experience leading cross-functional technology projects.

Responsibilities

Lead the University’s educational technology adoption strategy for faculty, staff, and students.
Design, develop, coordinate, and deliver instructor-led, hybrid, virtual, and self-paced technology training.
Develop annual technology training plans, learning pathways, and professional development initiatives.
Coordinate technology orientations, workshops, webinars, boot camps, and individual consultations.
Develop digital literacy initiatives that support teaching, learning, student success, and employee productivity.
Assess training effectiveness and recommend improvements based on user feedback, analytics, and institutional priorities.
Serve as the University’s lead functional resource for educational technologies including Canvas, Panopto, Adobe Creative Cloud, Microsoft 365, classroom audiovisual systems, collaboration platforms, and related instructional technologies.
Provide consultation and training on classroom technologies, active learning environments, lecture capture, and hybrid teaching solutions.
Support faculty in integrating educational technologies that enhance teaching and student engagement.
Coordinate classroom technology demonstrations, orientations, and best practices.
Promote accessibility, universal design, and effective technology integration.
Serve as the functional administrator for assigned educational technology and enterprise applications.
Coordinate application configuration, user provisioning, testing, documentation, feature releases, and vendor communications.
Participate in enterprise software implementations, upgrades, pilot programs, and technology evaluations.
Develop functional requirements, user acceptance testing plans, and adoption strategies for new technology solutions.
Maintain knowledge base documentation, user guides, standard operating procedures, and support resources.
Serve as the Office of Information Technology’s lead resource for Artificial Intelligence (AI) training, awareness, and user adoption.
Develop and facilitate AI literacy programs, promptathons, workshops, innovation challenges, and communities of practice for faculty, staff, and students.
Create AI training materials, prompt libraries, best practice guides, and responsible AI resources.
Monitor emerging educational technologies and AI trends, evaluating opportunities that support teaching, learning, student success, research, and administrative operations.
Develop technology communications including newsletters, release notes, announcements, instructional videos, knowledge articles, and technology awareness campaigns.
Evaluate relevant emerging technologies that have potential value for teaching and learning.
Remain current with online learning pedagogy, web conferencing applications, and associated hardware.
Serve as the liaison between CITI and the Office of Information Technology (OIT).