Educational Technology Specialist
About The Position
Kent, Campa and Kate Incorporated (KCK) is a federal contracting company seeking candidates for an Educational Technology Specialist position. This role supports an administrative and training program at the National Foreign Affairs Training Center (NFATC). The specialist will assist Educational Technology Coordinators, provide support for various sections, evaluate software and hardware, manage technology requests and licenses, maintain a repository of SOPs, collaborate on AV services, manage mobile devices, handle photo requests, schedule meetings, and provide SharePoint and Office 365 support. The position also involves other assigned duties and technological initiatives.
Requirements
- One (1) year working in Educational Technology related field.
- Bachelor’s Degree.
- Proven Proficiency: Knowledge Management Systems Administration (ex: SharePoint)
- Ability to obtain Secret clearance. (Active clearance preferred)
- U.S. Citizenship.
- Fluency in English language.
Nice To Haves
- Master's Degree in Education Technology / Instructional Technology Related Field
- One (1) year working in Instructional Technology Role
- Knowledge of Educational Delivery Systems / Learning Management Systems (e.g. Cornerstone OnDemand)
- Knowledge of Instructional Technology Hardware and Software
Responsibilities
- Assist CSD Educational Technology Coordinators by sharing information and aligning processes with instructional division Educational Technology Coordinators.
- Disseminate technology information through division ETCs.
- Provide support for Curriculum, Staff Development, and Learning Consultation Service sections to ensure available technology meets CSD’s mission needs.
- Evaluate new software products, services, and procedures to determine their suitability for use in each directorate.
- Help Ed Tech Coordinators find new technologies to support language instruction.
- Provide training and support to instructional staff on educational software and hardware.
- Communicate with divisions to assess hardware and software requirements and track subscription renewal dates, costs, and software licenses.
- Collect software, hardware, and maintenance requests from functional and instructional divisions and coordinate with OMIS and Admin to submit budget and purchase requests.
- Submit and track requests to the FSI Change Control Board CCB for software on FSINet and OpenNet.
- Communicate status updates to requesting section.
- Maintain a repository of SOPs, processes and best practices.
- Create and update SOPs.
- Collaborate with EX/AV to provide webinars, video production, sound production, and other AV services to staff and students.
- Maintain the Technology and Innovation laptops, iPads and other mobile devices.
- Work with EX/AV, EX/OMIS, and relevant points of contact in the language divisions to update software.
- Inform affected parties of outstanding or pending upgrades.
- Maintain the Photo request system.
- Fulfill daily download requests and organize repository of requested images for future users.
- Schedule meeting locations, maintain innovation section shared mailboxes, send emails on behalf of the Educational Technology Coordinator, and manage innovation calendars.
- Backstop Technology Systems Specialist as the point of contact for SharePoint support and Office 365 troubleshooting.
- Conduct other duties as assigned, including one-off projects and general technical assistance in support of Department, NFATC, and directorate level technological initiatives.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
