Lead Donor Recruiter

Impact Life•Springfield, IL

10d

About The Position

ImpactLife is seeking a Lead, Donor Recruitment to support its Donor Recruitment team. The position assigns, filters, and develops blood donor call lists; manages call priorities; and assigns scripts to provide a consistent donor message. The Lead assists with reviewing, updating, and developing department standard operating procedures, trains new and existing staff, and motivates, coaches, and develops employees. The Lead also leads the department in the absence of the supervisor or manager. This is a full-time position working Monday through Friday, 8:00 a.m. to 4:30 p.m. Responsibilities include calling blood donors to schedule appointments and maintaining records, overseeing staff and daily workflow, and supporting department meetings and cross-functional projects.

Requirements

High school competencies or equivalent preferred.
At least 2 years of experience in the blood center industry preferred.
Experience in a customer service or call center environment preferred.
Extensive experience using different computer systems, including customer or patient databases, highly preferred.
Pre-employment drug screen, background check, and MVR report are required.

Nice To Haves

High school competencies or equivalent.
At least 2 years of experience in the blood center industry.
Experience in a customer service or call center environment.
Extensive use of different computer systems, including customer or patient databases.

Responsibilities

Maintain minimum productivity levels as defined by management performance metrics, which may be evaluated daily, monthly, quarterly, and annually.
Use problem-solving skills to develop productive recruitment strategies.
Create and assign call campaigns, filtering messages according to daily blood product inventory needs and budgeted collection goals.
Resolve donor data issues to ensure effective use of the database.
Update donor records and evaluate donor concerns, providing follow-up with staff or donors as needed.
Ensure donor eligibility is properly updated in ImpactLife software.
Attend and assist with monthly department meetings and/or participate in cross-functional project teams representing the Donor Relations/Donor Recruitment teams.
Call blood donors to schedule appointments and maintain records.
Train new and existing employees.
Oversee staff and completion of daily workflow.
Review, update, and help develop department SOPs.
Motivate, coach, and develop staff; lead the department in the absence of the supervisor or manager.
Assign, filter, and develop blood donor call lists, manage call priorities, and assign scripts for consistent donor messaging.