Lead Donor Recruiter

ImpactLife•Springfield, IL

11d•$19

About The Position

ImpactLife is seeking a Lead, Donor Recruitment to support its Donor Recruitment team. The role assigns, filters, and develops blood donor call lists; manages call priorities; and assigns scripts to ensure consistent donor messaging. It contributes to reviewing, updating, and developing departmental standard operating procedures and trains and develops new and existing staff. The Lead motivates, coaches, and develops employees and leads the department when the supervisor or manager is absent. This is a full-time position scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. ImpactLife provides lifesaving blood products to more than 120 hospitals and emergency medical service providers across a four-state region. The organization is an independent community nonprofit with a team of more than 800 across Iowa, Illinois, Missouri, and Wisconsin.

Requirements

High school competencies or equivalent preferred.
Minimum of two years of experience in the blood center industry preferred.
Experience in a customer service or call center environment preferred.
Extensive use of different computer systems, including customer or patient databases, highly preferred.
Pre-employment drug screen, background check, and MVR report are required.

Nice To Haves

High school competencies or equivalent.
At least two years of blood center industry experience.
Customer service or call center experience.
Extensive experience using computer systems, including customer or patient databases.

Responsibilities

Maintain minimum productivity levels based on management-defined performance metrics, which may be evaluated daily, monthly, quarterly, and annually.
Develop productive recruitment strategies using problem-solving skills.
Create and assign call campaigns, filtering messages according to daily blood product inventory needs and budgeted collection goals.
Resolve donor data issues to ensure effective use of the database.
Update donor records, evaluate donor concerns, and provide follow-up with staff or donors as needed.
Ensure donor eligibility is properly updated in ImpactLife software.
Attend and assist with monthly department meetings and/or participate in cross-functional project teams representing the Donor Relations/Donor Recruitment teams.
Call blood donors to schedule appointments and maintain records.
Train new and existing employees.
Oversee staff and completion of daily workflow.
Review, update, and develop department SOPs.
Motivate, coach, and develop staff and lead the department in the supervisor's or manager's absence.