Lead Donor Center Technician

GRIFOLS, S.A.•San Antonio, TX

1d•Onsite

About The Position

The Lead Donor Center Technician conducts donor screening and supports the plasmapheresis donation process at a plasma center. The role assesses donor suitability, performs hematocrit and protein testing, and handles setup, monitoring, and disconnection procedures for plasmapheresis machines and donors. It also supports donor satisfaction, confidentiality, accurate records, center cleanliness, and compliance with applicable regulations and company procedures. The technician may be cross-trained and work in other areas to support efficient center operations.

Requirements

High school diploma or GED.
Obtain required state licensures or certifications where applicable.
Typically requires 2 years of related experience.
Ability to comprehend and follow instructions to complete assigned tasks.
Ability to listen to and understand information presented verbally and follow oral or written instructions.
Ability to perform a wide range of complex tasks under variable demands and changing conditions.
Ability to communicate sensitive information to diverse groups.
Hearing acuity is essential.
Color perception and discrimination, near vision, and far vision correctable to 20/30 in one eye and 20/100 in the other eye.

Responsibilities

Conduct pre-donation medical screening in accordance with established guidelines.
Determine hematocrit (HCT) and protein levels using a finger stick, hematastat, and refractometer.
Promote customer satisfaction through appropriate interaction and responsiveness to donor needs.
Assess donor suitability and perform setup, monitoring, and disconnection procedures for plasmapheresis machines and donors.
Provide appropriate feedback to ineligible donor candidates.
Ensure donor screening information is complete and accurate before donation.
Maintain donor confidentiality.
Communicate donor medical information effectively to medical staff.
Establish and maintain organized donor files and accurate, thorough records.
Help maintain a clean, organized, and efficient work area and ensure necessary supplies are available.
Dispose of contaminated disposable equipment.
Build rapport with donors to support customer satisfaction and long-term donation.
Perform general administrative duties, including greeting donors, answering phones, and assisting center management as needed.
Maintain familiarity and comply with state and federal regulations, FDA-approved standard operating procedures, OSHA, CLIA, cGMP, and internal company procedures.
Sanitize and clean equipment and work areas between donors.
Cross-train and work in other areas to ensure efficient center operations.