Lead Donor Center Technician

GRIFOLS, S.A.•Clarksville, CA

About The Position

The Lead Donor Center Technician works in a plasma center, conducting donor medical screening and assessing donor suitability for donation. The role includes performing hematocrit and protein testing, supporting plasmapheresis procedures, communicating medical information to staff, and maintaining complete and confidential donor records. The technician also supports donor satisfaction, center administration, sanitation, and efficient operations while following applicable regulations and company procedures.

Requirements

High school diploma or GED.
Obtain required state licensures or certifications where applicable.
Typically requires 2 years of related experience.
Ability to comprehend and follow instructions and complete assigned tasks.
Ability to listen to and understand spoken information and perform work according to oral and written instructions.
Ability to perform a wide range of complex tasks under variable demands and changing conditions.
Ability to communicate sensitive information to diverse groups.
Hearing acuity is essential.
Color perception and discrimination, near vision, and far vision must be correctable to 20/30 in one eye and 20/100 in the other eye.

Responsibilities

Conduct pre-donation medical screening according to established guidelines.
Determine hematocrit and protein using a finger stick, hematastat, and refractometer.
Promote customer satisfaction through appropriate interaction and responsiveness to donor needs.
Assess donor suitability and perform set-up, monitoring, and disconnect procedures for plasmapheresis machines and donors.
Provide appropriate feedback to ineligible donor candidates.
Ensure donor screening information is complete and accurate before donation.
Protect donor confidentiality.
Communicate donor medical information effectively to Medical Staff.
Establish and maintain organized donor files and accurate, thorough records.
Help maintain a clean, organized, and efficient work area, including necessary supplies.
Dispose of contaminated disposable equipment.
Build rapport with donors to support customer satisfaction and long-term donation.
Perform general administrative duties, including greeting donors, answering phones, and assisting center management as needed.
Maintain familiarity and comply with state and federal regulations, FDA-approved standard operating procedures, OSHA, CLIA, cGMP, and internal company procedures.
Sanitize and clean equipment and work areas between donors.
Cross-train and work in other areas to support efficient center operations.