Lead Dispatcher

Evans Delivery • Jacksonville, FL

6d • Hybrid

About The Position

The Lead Dispatcher is responsible for providing leadership to dispatchers and dispatch communications and other support services to drivers to meet the freight transportation demands for day-to-day operations. This position is responsible for KPI’s related to On Time Performance, Capacity Management, Equipment Management and Order Management. The Lead Dispatcher’s primary responsibility is ensuring the dispatch team functions are completed daily to meet service expectations and system management of orders. In addition to providing support in day-to-day leadership and escalation support, the Lead Dispatcher is responsible for ensuring settlements are processed on time each week for closing.

Requirements

• High school diploma or GED
• 3+ years of experience dispatching class A trucks
• Transportation/logistics industry experience
• Leadership experience
• Basic computer skills
• Proficient with Microsoft Outlook, Word, and Excel
• Demonstrated problem-solving and critical thinking skills
• High degree of accuracy and excellent attention to detail
• Strong written and verbal communication skills
• Ability to collaborate well with others
• Excellent organizational and time management skills
• Ability to remain patient and calm under pressure
• Ability to tailor communication to different audiences

Responsibilities

• Ensure proper distribution of workloads and scheduling
• Build and maintain strong working relationships with agents and independent contractors to support business operations and service continuity; provide escalation support to junior team members
• Monitor service performance and help resolve operational issues such as missed pickups, late deliveries, service failures, billing discrepancies, and customer escalations. Escalate to Trucking Manager as needed
• Support day-to-day drayage and intermodal operations involving ocean ports, rail hubs, and related freight movements
• Ensure Load Boards are completed daily, and orders have been prepared for accounting
• Manage day-to-day capacity and equipment needs and workload with dispatchers to ensure a solid load plan
• Ensure weekly settlements have been prepared on time and required PODs scanned
• Support recruiting, onboarding, and retention of independent contractors
• Coordinate communications between customers, brokers for rates, and contracts
• Support compliance with DOT, FMCSA, safety, and company requirements applicable to trucking operations and independent contractor networks
• Support with admin issues in processing billing and/or settlement corrections
• Assist with development, documentation, and improvement of standard operating procedures and workflows related to trucking capacity services
• Manage day-to-day staffing needs and hours
• Participate in the interview process and provide hiring recommendations for new employees
• Foster employee growth and development
• Onboard, train, and mentor newly hired employees with a hands-on approach
• Perform other related duties as assigned

Benefits

• Individual Coverage Health Reimbursement Arrangement (ICHRA)
• Dental and Vision Insurance
• Company Paid Life Insurance and Accidental Death & Dismemberment (AD&D) Insurance
• Company Paid Short Term Disability Insurance
• Company Paid Long Term Disability Insurance
• Hospital Indemnity Insurance
• Long-Term Care Insurance Program
• Supplemental Term Life Insurance
• Accident Insurance
• Critical Illness Insurance
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• 401K with up to 4% Employer Safe Harbor Matching
• Paid Vacation
• 8 Paid Holidays
• 1 Floating Holiday
• Identity & Fraud Protection
• Pet Insurance
• Paid on a weekly basis!
• Employee referral bonus program ($500)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED