Lead Dispatcher

Heidelberg Materials • Calgary, AB

4d • Hybrid

About The Position

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. This role operates primarily in an office environment with frequent interaction with drivers, customers, and operations personnel. The position may also involve exposure to moving mechanical equipment, inclement weather, heat, cold, humidity, and elevated noise levels.

Requirements

• Strong communication and customer service skills with the ability to interact professionally with customers, contractors, drivers, and operations teams.
• Ability to prioritize tasks, problem-solve, and adapt quickly in a fast-paced operational environment.
• Experience in customer service, retail, logistics, dispatching, transportation coordination, or other fast-paced people-facing roles.
• Comfortable using computer-based dispatch systems and Microsoft Office applications.
• Detail-oriented, dependable, and committed to safety, teamwork, and operational excellence.
• Successful candidate must submit to post-offer pre-employment physical examination and background check.

Responsibilities

• Coordinate daily dispatch operations to ensure the safe, efficient, and on-time delivery of ready-mix concrete to customer job sites.
• Schedule and optimize deliveries to meet customer demands and project timelines.
• Assign and direct truck drivers to delivery locations while monitoring delivery status and resolving delays in real time.
• Serve as a primary point of contact between drivers, operations teams, and customers to quickly address issues and maintain service levels.
• Ensure compliance with company safety standards, policies, and operational procedures.
• Accurately document orders, deliveries, and customer interactions within dispatch systems.

Benefits

• medical
• dental
• wellness programs
• Pension plan with automatic company contributions
• matching contributions
• RRSP options
• Opportunities for training, development, and career growth within a global organization
• Stable, long-term employment with overtime opportunities available

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed