Dispatcher

First Student • New York, NY

5d • Onsite

About The Position

Governs running of routes to ensure on-time performance of service for location. Oversees all routing and scheduling of buses; dispatch buses and provide timely and accurate route and passenger information to drivers on route. Reviews route change requests with drivers and submits appropriate paperwork for approval. Maintains an appropriate log to record the date of submission, change number and who the change was submitted to. Monitors sign-in and sign-out times for each route and submits requests for changes as necessary. Adjusts route hours as necessary to ensure productivity and reduce overtime. Demonstrates and promotes “Safety First” culture at the location. Responsible to broadcast daily safety messages during A.M. and P.M. route times. Works with the location safety personnel to develop meaningful safety messages. Assigns drivers and, when necessary, monitors to routes. Where a “Bid” process is used, the dispatcher is responsible for posting routes and overseeing the “Bid” process. Ensures that all routes (both AM and PM) are properly “dry” run prior to the start of service. In the event that FIRST STUDENT, INC. is required to establish routes for a school district, this information shall be efficiently compiled, written, and submitted to the district officials within the time frames specified. Responsible for opening or closing the location, check the answering service for messages and receive calls from any drivers who will not be at work. Tracks daily attendance and communicates issues to the manager. Accurately updates daily dispatch log including the status of vehicles and replacements, open routes, sub driver assignments and other on-going operations items. Record all late buses, breakdowns and accidents on the dispatch log. Information recorded will include time of occurrence, location of bus, route affected, bus involved and a detailed description of what steps are being taken to resolve the problem. Collect all pre-trip inspection reports from drivers. Inspection reports will be documented, dated, and filed. Vehicles (buses) needing repairs shall be reported to the service department. Responsible for working with the Shop Manager with respect to scheduling buses for preventive maintenance (P.M.) service(s), reporting breakdowns, and discussing driver concerns regarding the fleet. Shall assist in answering the telephone per telephone Standards and provide follow-up to questions or inquiries. Performs other tasks as assigned.

Requirements

• High School diploma or equivalent
• 3+ years experience
• Basic knowledge of radio dispatch equipment
• Excellent communications and customer service skills
• Ability to work under time constraints and deadlines
• Problem solving and analytical abilities
• Previous terminal operations, dispatch, or driver experience
• Good computer skills

Nice To Haves

• Appropriate vehicle license preferred

Responsibilities

• Oversees all routing and scheduling of buses
• Dispatches buses and provide timely and accurate route and passenger information to drivers on route
• Reviews route change requests with drivers and submits appropriate paperwork for approval
• Maintains an appropriate log to record the date of submission, change number and who the change was submitted to
• Monitors sign-in and sign-out times for each route and submits requests for changes as necessary
• Adjusts route hours as necessary to ensure productivity and reduce overtime
• Broadcasts daily safety messages during A.M. and P.M. route times
• Works with the location safety personnel to develop meaningful safety messages
• Assigns drivers and, when necessary, monitors to routes
• Posts routes and oversees the “Bid” process where applicable
• Ensures that all routes (both AM and PM) are properly “dry” run prior to the start of service
• Compiles, writes, and submits route information to district officials within specified time frames when required
• Opens or closes the location
• Checks the answering service for messages and receives calls from drivers who will not be at work
• Tracks daily attendance and communicates issues to the manager
• Updates daily dispatch log including the status of vehicles and replacements, open routes, sub driver assignments and other on-going operations items
• Records all late buses, breakdowns and accidents on the dispatch log, including time of occurrence, location of bus, route affected, bus involved and a detailed description of resolution steps
• Collects all pre-trip inspection reports from drivers, documents, dates, and files them
• Reports vehicles needing repairs to the service department
• Works with the Shop Manager with respect to scheduling buses for preventive maintenance (P.M.) service(s), reporting breakdowns, and discussing driver concerns regarding the fleet
• Assists in answering the telephone per telephone Standards and provides follow-up to questions or inquiries
• Performs other tasks as assigned

Benefits

• Consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status
• Consideration for employment of qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED