MDTA Emergency Dispatcher Lead

Maryland Department of Transportation•Statewide, MD

3d•Hybrid

About The Position

The Maryland Transportation Authority (MDTA) is seeking an Emergency Dispatcher Lead to review, coordinate, transmit, interpret, track, and record law enforcement, fire rescue/EMS, traffic management, highway maintenance, and administrative information. This role ensures the safety of emergency response personnel and the traveling public by prioritizing incidents, dispatching radio calls, operating law enforcement information retrieval systems, and providing guidance and training to lower-level dispatchers. The position is open to current permanent, contractual, and temporary State of Maryland employees.

Requirements

Graduation from a standard high school or possession of a high school equivalency certificate.
Three years of experience in a police and/or fire dispatch center performing routine and emergency public safety dispatch work using multi-channel radio systems and retrieving computerized law enforcement and administrative information.
Obtain and maintain Criminal Justice Information System Certification (CJIS).
Obtain and maintain Maryland Electronic Telecommunications Enforcement Resource System (METERS) Certification.
Obtain and maintain National Crime Information Center (NCIC) System Certification.
Obtain and maintain Public Safety Telecommunicator (PST) Certificate.
Obtain and maintain Certified Training Officer (CTO) Certification.
If assigned to the BWI Dispatch Center, obtain and maintain Cardiopulmonary Resuscitation (CPR) Certification.
If assigned to the BWI Dispatch Center, obtain and maintain Emergency Medical Dispatch (EMD) Certification.
If assigned to the BWI Dispatch Center, obtain and maintain Emergency Fire Dispatch (EFD) Certification.
Must be legally authorized to work in the United States under the Immigration Reform and Control Act of 1986.

Responsibilities

Monitor and coordinate emergency communications using a multi-channel radio system.
Dispatch appropriate police officers, fire and emergency services to emergency incidents, accidents, disabled vehicles, security violations, etc., and coordinate response from other mutual aid agencies.
Utilize the Computer Aided Dispatch (CAD) system to ensure the effective receipt, accurate documentation, and dispatch of all calls for service.
Answer emergency and non-emergency phone lines for incidents such as accidents, medical emergencies, aircraft emergencies, security violations, fires, disabled vehicles, etc.
Utilize and be familiar with the Criminal Justice Information System (CJIS), National Crime Information Center (NCIC), National Law Enforcement Teletype System (NLETS), Motor Vehicle Administration, and District Court System.
Retrieve, interpret, and disseminate information to officers on scene.
Enter, verify, remove, update, and edit information regarding warrants, stolen vehicles, and tags in the NCIC system.
Maintain and record pertinent information in logs, books, and computer systems, such as criminal history requests and messages received from other agencies.
Provide guidance, training, and assistance to lower-level MDTA Emergency Dispatchers.