Emergency Dispatcher

Custer County•Custer, SD

4d•Onsite

About The Position

The Custer County 9-1-1 Communications Center is accepting applications for a Full-Time Emergency Dispatcher. This role is crucial for the operation of a combined communication center service, handling calls for Fire Departments (urban and rural), County Sheriff's Department, Police Departments, Ambulance services (urban and rural), Life flight, and any other agency deemed necessary. The dispatcher receives emergency and non-emergency calls via telephone, radio systems, and CAD systems, ensuring all actions comply with established local procedures, Communications Council guidelines, and Federal Communications (FCC) Rules and Regulations. The position requires operating computer terminals for specialized access to automated data banks, working in a confined area, and remaining seated for extended periods while entering data. The dispatcher is responsible for assigning appropriate public safety personnel for routine and emergency calls for service and performing other duties as assigned.

Requirements

High School diploma or general education degree (GED)
Must be 18 years of age
Must be a U.S. citizen
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence.
Ability to learn law enforcement terminology and procedures.
Must not have any felony convictions and pass a background check.
Must successfully complete the state mandated 911 Basic Course within one year of hire.
Ability to possess or be able to obtain a valid SD driver's license.
Ability to communicate effectively and calmly, courteously and clearly, both verbally and in writing, speaking distinctly, and promptly.
Ability to communicate with irate, hysterical, aggressive and/or abusive individuals while maintaining composure and attempting to verbally calm them.
Hears in normal range.
Ability to simultaneously listen and comprehend both telephone and radio traffic.
Ability to comprehend and apply County/City ordinances, policies and procedures.
Ability to document all activity, locations and status in the computer aided dispatch system for public safety personnel, quickly disseminating any additional information.
Ability to establish and effective working relationships with other personnel, agencies and the public.

Nice To Haves

Currently South Dakota Certified

Responsibilities

Perform tasks necessary for the operation of a combined communication center service: Fire Departments (urban and rural), County Sheriff's Department, Police Departments, Ambulance services (urban and rural), Life flight and any other agency deemed necessary.
Receive emergency and non-emergency calls, from the public, dispatchers, and law enforcement agencies via telephone, radio systems and CAD systems.
Operate computer terminals for specialized access with various automated data banks in compliance with applicable laws.
Work in a confined area and remain seated for long periods of time entering data into various computer systems.
Assign appropriate public safety personnel for routine and emergency calls for service.
Notify supervisor of any concerns.