Lead Dispatcher (Public Safety)

Interior, Bureau of Indian Affairs • Lower Brule, SD

26d • Onsite

About The Position

This position is with the Bureau of Indian Affairs, District 1-Lower Brule Agency, in Lower Brule, South Dakota. The Lead Dispatcher (Public Safety), GS-2151, operates and supports a communications center serving law enforcement and other public safety agencies. The role includes handling multi-agency radio and telephone communications, using public safety computer networks, recording and maintaining communications, and determining and initiating appropriate responses to calls. The incumbent also performs general communications center administrative duties and provides technical coordination, quality control, coaching, and leadership for the Dispatch Center team.

The position is considered essential. The incumbent must be prepared to work most holidays, report during adverse weather, and work extended hours during emergencies. Work involves rotating shifts and uncommon tours of duty in a confined communications center, with substantial stress and extended periods without breaks. The work is normally performed in a secure, well-lit, temperature-controlled room with routinely high noise levels. The incumbent may also accompany field law enforcement personnel in patrol vehicles or aircraft to maintain proficiency in field operating procedures and jurisdictional boundaries.

Requirements

• U.S. citizenship is required.
• For the GS-07 grade level, one year of specialized experience at or equivalent to GS-06 performing all of the following: serving as a senior operator receiving and transmitting law enforcement communications on a multi-frequency radio network; navigating the NCIC database; and maintaining records of radio transactions, law enforcement actions, and reports.
• Must possess a valid driver's license and have a safe driving record within the four years immediately preceding submission of GSA Form 3607.
• Must successfully complete a background security investigation and receive favorable adjudication.
• Must pass pre-employment and random drug testing.
• Must meet the stated physical and functional requirements, including extended work in a confined space; clear and sustained vocal communication; ability to hear and distinguish simultaneous communications and signals; and manual dexterity to use computer terminals, keyboards, related equipment, and written logs.
• Must be able to occasionally lift boxes and supplies weighing up to 50 pounds.
• Must be available for rotating shifts and uncommon tours of duty, most holidays, adverse weather, and extended shifts during emergencies.
• A one-year probationary period or two-year trial period is required, as applicable.
• All qualification requirements must be met by the announcement closing date.

Responsibilities

• Operate a multi-frequency, multi-agency radio console, including paging systems, cross-frequency patching, and phone patching.
• Operate public safety computer networks, including NCIC/NLETS.
• Coordinate, monitor, and assist operations by telephone and radio among agencies and personnel.
• Record and maintain radio transmissions and significant telephone situations.
• Determine response priorities and initiate appropriate law enforcement responses.
• Gather pertinent call information to determine whether a vehicle, vessel, or aircraft should be dispatched.
• Perform communications center duties such as filing, typing, copying, scanning, updating information, shredding designated paperwork, and providing case incident report copies to authorized individuals or entities.
• Plan, organize, coordinate, and facilitate the technical and program work of the Dispatch Center.
• Provide oversight and quality control to ensure the team's work meets technical requirements and specifications.
• Coach and lead the team as shift lead and senior technical dispatcher.

Benefits

• Federal employee benefits package available to the employee and family; specific benefits depend on position type.
• Related qualifying non-federal experience or retired uniformed-service experience may, at managerial discretion, be credited toward leave accrual and may allow a higher annual leave accrual rate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed