Lead Dispatcher (Public Safety)

Interior, Bureau of Indian Affairs • Lower Brule, SD

26d • Onsite

About The Position

The Lead Dispatcher (Public Safety) position is with the Bureau of Indian Affairs, District 1-Lower Brule Agency in Lower Brule, South Dakota. The role operates a multi-frequency, multi-agency radio console and public safety computer networks, including NCIC/NLETS, and coordinates communications among agencies and personnel. The incumbent determines response priorities, gathers information to decide whether a vehicle, vessel, or aircraft should be dispatched, and maintains records of radio transmissions and significant telephone situations. The position also performs general communications-center administrative duties and leads, coordinates, and quality-controls the technical and program work of the Dispatch Center. As shift lead and senior technical dispatcher, the incumbent coaches and leads the team.

The position requires one year of specialized experience at or equivalent to GS-06. There is no educational substitution at this grade level. The incumbent must meet U.S. citizenship, background investigation, drug-testing, driver’s license, and safe-driving requirements, and will serve a one-year probationary period or two-year trial period.

This is an essential, high-stress position involving rotating shifts and uncommon tours of duty. The dispatcher may need to work most holidays, report during adverse weather, and work beyond normally scheduled shifts during emergencies. Work is generally sedentary in a confined, secure communications center, with sustained voice and listening demands, manual computer and logging tasks, and occasional lifting. The incumbent may also accompany field law enforcement personnel in patrol vehicles or aircraft to maintain proficiency.

Requirements

• U.S. citizenship is required.
• One year of specialized experience at or equivalent to the GS-06 grade level, including serving as a senior operator receiving and transmitting law-enforcement communications on a multi-frequency radio network, navigating the NCIC database, and maintaining records of radio transactions, law-enforcement actions, and reports.
• Successful completion of a background security investigation and favorable adjudication.
• A valid driver's license and a safe driving record within the four-year period immediately preceding submission of GSA Form 3607.
• Successful pre-employment drug testing and compliance with random drug testing.
• If applicable, compliance with Military Selective Service registration requirements.
• Ability to function efficiently in a confined space for extended periods without breaks or opportunity to leave the Communications Center.
• Ability to work rotating shifts and uncommon tours of duty, most holidays, during adverse weather, and extended hours during emergencies.
• Clear, audible, effective vocal communication for extended periods and the ability to hear and distinguish multiple communications and signals simultaneously.
• Manual dexterity sufficient to operate computer terminals, keyboards, related equipment, and written logs.
• Ability to occasionally lift boxes and supplies weighing up to 50 pounds.
• Meet all qualification requirements by the announcement closing date; Merit Promotion candidates must also meet time-in-grade requirements by that date.

Responsibilities

• Operate a multi-frequency, multi-agency radio console, paging systems, cross-frequency patching, and phone patching.
• Operate public safety computer networks, including NCIC/NLETS.
• Coordinate, monitor, and assist operations by telephone and radio among agencies and personnel.
• Record and maintain radio transmissions and significant telephone situations.
• Determine response priorities and initiate appropriate law-enforcement responses.
• Gather pertinent call information to determine whether a vehicle, vessel, or aircraft should be dispatched.
• Perform communications-center administrative duties, including filing, typing, copying, scanning, updating information, shredding designated paperwork, and providing case incident report copies to authorized individuals or entities.
• Plan, organize, coordinate, and facilitate the technical and program work of the Dispatch Center.
• Provide oversight and quality control of team work to ensure technical requirements and specifications are met.
• Coach and lead the team as shift lead and senior technical dispatcher.

Benefits

• Federal employees and their families have access to a comprehensive benefits package.
• Related non-federal experience or qualifying retired uniformed-services experience may be credited toward annual-leave accrual eligibility at management discretion.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed