Lead Dispatcher (Public Safety)

Interior, Bureau of Indian Affairs • Fort Thompson, SD

26d • Onsite

About The Position

This Lead Dispatcher (Public Safety) position is with the Bureau of Indian Affairs, District 1-Crow Creek Agency, in Fort Thompson, South Dakota. The dispatcher operates communications systems and networks, coordinates public safety communications, determines response priorities, and maintains records. As shift lead and senior technical dispatcher, the incumbent plans and coordinates Dispatch Center work, oversees quality and technical compliance, and coaches and leads the team. The position is considered essential and involves rotating shift work, emergency response demands, and work in a confined communications center.

Requirements

• U.S. citizenship.
• One year of specialized experience at or equivalent to the GS-06 level, including serving as a senior operator receiving and transmitting law-enforcement communications on a multi-frequency radio network, navigating the NCIC database, and maintaining records of radio transactions, law-enforcement actions, and reports.
• Valid driver's license and a safe driving record within the four-year period immediately preceding submission of GSA Form 3607.
• Successful completion of a background security investigation and favorable adjudication.
• Successful pre-employment and random drug testing.
• Must meet applicable Selective Service registration requirements.
• Must serve a one-year probationary period or two-year trial period, as applicable.
• Ability to function efficiently in a confined space for extended periods, including periods without breaks or opportunity to leave the Communications Center.
• Ability to work most holidays, in adverse weather, and extended hours beyond scheduled shifts during emergencies.
• Ability to work rotating shifts and uncommon tours of duty.
• Clear, audible, effective vocal communication for extended periods; ability to hear and distinguish simultaneous communications and signals.
• Manual dexterity to operate computer terminals, keyboards, related equipment, and maintain written logs.
• Ability to occasionally lift boxes and supplies weighing up to 50 pounds.
• All qualification requirements must be met by the announcement closing date; Merit Promotion candidates must also meet time-in-grade requirements by that date.

Responsibilities

• Operate a multi-frequency, multi-agency radio console, paging systems, cross-frequency patches, and phone patches.
• Operate public safety computer networks, including NCIC/NLETS.
• Coordinate, monitor, and assist operations by telephone and radio between agencies and personnel.
• Record and maintain radio transmissions and significant telephone situations.
• Determine response priorities and initiate appropriate law-enforcement responses.
• Gather information to determine whether a call requires dispatching a vehicle, vessel, or aircraft.
• Perform communications-center administrative duties, including filing, typing, copying, scanning, updating information, shredding designated paperwork, and providing case incident report copies to authorized recipients.
• Plan, organize, coordinate, and facilitate the technical and program work of the Dispatch Center.
• Provide oversight and quality control to ensure the team's work meets technical requirements and specifications.
• Coach and lead the team's efforts as shift lead and senior technical dispatcher.
• Maintain written logs and records of radio transactions, law-enforcement actions, and reports.
• Operate a government motor vehicle when required.
• May accompany field law-enforcement personnel in patrol vehicles or aircraft to assist with and maintain proficiency in field operating procedures and jurisdictional boundaries.

Benefits

• Federal employee benefits package, with benefits available to employees and their families; specific benefits depend on position type and should be confirmed with the hiring agency.
• Related non-Federal experience or qualifying retired uniformed-services experience may, at managerial discretion, count toward annual-leave accrual eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed