Lead Dispatcher (Green Cove Springs, FL)

FCC Environmental Services•Green Cove Springs, FL

About The Position

FCC Environmental Services is seeking an experienced, highly organized Lead Dispatcher to support its Clay County operations in Green Cove Springs, Florida. The role leads day-to-day dispatch activities and coordinates daily operations so drivers, trucks, and routes are used efficiently and customer service needs are met. The Lead Dispatcher serves as a resource for the dispatch team, supports daily operations, monitors route completion, and communicates with drivers and operations management to resolve service issues.

Requirements

High school diploma or GED.
Strong leadership and problem-solving skills.
Excellent verbal and written communication skills.
Ability to prioritize multiple routes and operational issues in a fast-paced environment.
Strong attention to detail and organizational skills.
Ability to remain calm and make sound decisions when schedules or operational needs change.
Comfort using computer-based dispatch systems, spreadsheets, and other tracking tools.

Nice To Haves

Prior dispatch experience in transportation, waste management, logistics, or a similar operational environment; three years of prior dispatcher experience is preferred in FCC's existing dispatcher profile.
Previous experience providing team guidance, coordinating daily work, or serving in a lead capacity.
Customer service or customer-facing experience.
Working knowledge of dispatch, routing, transportation, and DOT-related requirements.

Responsibilities

Lead and coordinate daily dispatch activities to ensure routes are properly staffed and completed efficiently.
Assign routes and loads to drivers based on route requirements, workload, and driver location.
Prepare, update, and communicate daily route schedules.
Monitor routes throughout the day and respond to delays, missed services, breakdowns, call-outs, and other operational issues.
Monitor driver hours and route times to help minimize unnecessary overtime and balance workloads.
Support compliance with applicable Department of Transportation requirements and maintain required driver documentation.
Track scheduled, missed, and additional pickups and confirm route completion through the driver check-in process.
Collect and review applicable pre-trip and post-trip inspection documentation.
Coordinate with operations and fleet or maintenance teams when vehicle or equipment issues affect service.
Provide day-to-day guidance and support to dispatchers and help resolve escalated dispatch issues.
Communicate professionally with drivers, customers, supervisors, and operations management.
Escalate driver performance, safety, attendance, or service concerns to the appropriate manager.
Maintain accurate dispatch records, reports, spreadsheets, and other operational documentation.
Follow all FCC safety policies and procedures.
Perform other job-related duties as assigned.