Lead Dispatch Facilities

Resorts World Las Vegas•Las Vegas, NV

1d•Onsite

About The Position

The Lead Facilities Dispatcher is responsible for overseeing team members receive, record and report information regarding work performed, work in progress and requests for assistance. The position responds to all inbound communication in the Fire Command Center, serving as a primary point of contact for all facilities and safety issues. The ideal candidate creates a work environment that supports our core values and promotes integrity, teamwork, performance, recognition, mutual respect, and employee satisfaction. All responsibilities are to be performed in accordance with all laws and regulations, as well as Resorts World Las Vegas policies, practices, and procedures.

Requirements

Working knowledge of Microsoft Applications.
Previous experience working with a Fire Command Center Board Panel.
Working knowledge of a fire life safety system
Ability to effectively communicate in English.
Excellent customer service skills.
Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
Ability to successfully mentor and lead a team.
Ability to work varied shifts, including nights, weekends, and holidays.
At least 21 years of age.
High School Diploma or equivalent
Minimum of one year of previous emergency dispatch, alarm monitoring, and administrative experience in a similar or related field.
Proof of eligibility to work in the United States.

Nice To Haves

At least one year of previous leadership/management experience in a similar or related field.
Working knowledge of HotSOS
Previous experience generating and creating service order reports.
Previous experience working in a large, luxury resort setting.

Responsibilities

Oversee team members who monitor all emergency alarm systems, such as those who receive and dispatch calls by telephone, two-way radio and other computer aided devices and ensure they log all information regarding the disposition of the call into HotSOS, the department work order management system, logbooks, etc.
Create and maintain processes in accordance with Resorts World Las Vegas policies and procedures.
Supervise Fire Command Center and oversee the inbound and outbound communication amongst team members.
Monitor systems oversight and schedule work for team members.
Notify the fire department, internal departments, governing agencies, and/or utilities of emergencies involving their area(s) of responsibility when necessary.
Maintain memoranda, records and files including division activity records, labor logs, work orders, inventories, monthly activity reports and necessary FCC records.
Ensure Resorts World Las Vegas’ standards are met and maintained to provide excellent guest and team member experience.
Perform other job-related duties as requested.