Facilities Dispatch Supervisor
About The Position
The Facilities Dispatch Supervisor is responsible for the overall performance, direction, and operational leadership of the call center supporting facility maintenance and business needs within a manufacturing environment. This role provides strategic oversight, performance management, and decision-making authority to ensure efficient call handling, accurate work order management, and alignment with business priorities. The Supervisor leads a team of Dispatch Leads and Operators, establishes operational standards, and partners with maintenance and operations leadership to ensure service reliability, safety compliance, and continuous improvement.
Requirements
- Experience in a manufacturing environment.
- Experience in call center operations.
- Experience in facility maintenance and business needs.
- Experience with work order management.
- Leadership experience.
Responsibilities
- Overall performance, direction, and operational leadership of the call center supporting facility maintenance and business needs within a manufacturing environment.
- Strategic oversight, performance management, and decision-making authority to ensure efficient call handling, accurate work order management, and alignment with business priorities.
- Lead a team of Dispatch Leads and Operators.
- Establish operational standards.
- Partner with maintenance and operations leadership to ensure service reliability, safety compliance, and continuous improvement.
Benefits
- Comprehensive benefits package
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
