Lead Director, Recruitment Operations
About The Position
CVS Healthspire Life Sciences Solutions is committed to advancing clinical research by translating real-world data into actionable knowledge. The Lead Director of Recruitment Operations serves as the primary interface between clients and internal resources during implementation and ongoing support of client recruitment projects. The role collaborates with Business Development, Operations, and other key teams to launch projects successfully and deliver on client expectations. The Lead Director translates client needs, protocol requirements, and recruitment considerations into actionable solution designs; supports sales through protocol analysis and population-funnel strategy; and develops recruitment targeting criteria, materials, and experience flows, securing required approvals. The position leads delivery of sold contracts, including launch readiness, execution oversight, cross-functional coordination, and campaign optimization. It also manages senior-level post-sale client relationships and leads, hires, and develops a team of solutions strategists and campaign managers.
Requirements
- At least 10 years of clinical trial process and business experience via retail pharmacy or a clinical background, major pharma, or a clinical research organization.
- At least 10 years of experience with the broader healthcare industry landscape and issues among payors, pharmacies, and other care providers, and their influence on clinical trials.
- Bachelor's degree.
Nice To Haves
- Understanding of major players in Real-World Data (RWD), Real-World Evidence (RWE), and patient recruitment into clinical trials.
- Experience working within a PBM and/or payer environment.
- Clinical background.
Responsibilities
- Lead and develop the team supporting the business development process by translating client needs, protocol requirements, and recruitment considerations into actionable solution designs.
- Set direction, establish priorities, and build the operating discipline needed to scale the function effectively.
- Support the sales process by understanding client needs, analyzing protocols, and shaping population-funnel strategies.
- Translate client requirements into practical recruitment solutions that can be executed successfully.
- Develop recruitment materials and processes, including targeting criteria, materials, and experience flows, and obtain necessary approvals.
- Lead delivery of sold contracts to capture full contract value, including launch readiness, execution oversight, and cross-functional coordination.
- Oversee campaign performance and optimization to improve recruitment outcomes and achieve client goals.
- Manage senior-level post-sale client relationships to support satisfaction, retention, and account growth.
- Partner across Business Development, Operations, call center, digital, marketing, and IT to align resources and ensure consistent delivery.
- Lead, hire, and develop a high-performing team of solutions strategists and campaign managers.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources, based on eligibility
- Eligibility for a CVS Health bonus, commission, or short-term incentive program
- An award target in the company’s equity award program
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What This Job Offers
Job Type
Full-time
Career Level
Director
