Director, Executive Recruitment

American Express•New York, NY

6d•$123,000 - $215,250

About The Position

The Director, Executive Recruitment will lead internal and external executive hiring for American Express’s Enterprise Technology Services (ETS) and Global Servicing (GS) business units. Reporting to the Head of TA, the role oversees end-to-end searches for Vice President-level and above positions, including direct sourcing, retained search partnerships, assessment, selection, and offers. The Director partners with senior business leaders and Colleague Strategic Partners to translate business priorities and leadership needs into effective recruitment strategies. The role builds executive talent pipelines across technology, digital, AI, cybersecurity, customer servicing, operations, and other critical capabilities. It also leads a small team, monitors recruitment performance, supports governance and continuous improvement, and works with the wider Talent Acquisition function on sourcing effectiveness, processes, technology, and ways of working. The Director is responsible for a high-quality experience for candidates and senior hiring leaders. American Express describes its culture as grounded in innovation, shared values, Leadership Behaviors, and a commitment to customers, communities, and colleagues. The company offers support for colleague well-being, learning, and career growth. The role requires eligibility to work in the United States; American Express will not pursue visa sponsorship for this position. The salary range is not provided in the supplied posting.

Requirements

10+ years of experience in executive recruitment, Talent Acquisition, or executive search, including significant experience recruiting Vice President-level and above talent.
Proven track record managing complex executive searches within a global organization or leading executive search firm.
Strong understanding of executive talent markets, particularly across technology, digital, AI, and other specialist leadership disciplines.
Demonstrated ability to build trusted relationships with senior executives and influence complex hiring decisions.
Experience leading recruitment teams, managing search portfolios, and delivering high-quality hiring outcomes.
Strong expertise in executive sourcing, market mapping, assessment, selection, and retained search partnerships.
Excellent communication, analytical judgment, and discretion when managing confidential executive searches and senior stakeholders.
Eligibility to work in the United States; the company will not pursue visa sponsorship for this position.

Nice To Haves

Experience leading executive recruitment for technology, servicing, or other specialist business functions within a global enterprise.
Established executive talent networks across technology, digital, AI, cybersecurity, and service operations.
Experience developing proactive executive talent pipelines and managing retained search partners.
Experience recruiting across international markets and operating within a complex, regulated organization.

Responsibilities

Lead internal and external executive recruitment across ETS and GS, overseeing complex VP-level searches from requirements and market mapping through sourcing, assessment, selection, and offers.
Build and develop a high-performing team, setting priorities, delivery expectations, and accountability for recruitment performance.
Monitor search progress, hiring outcomes, candidate quality, and stakeholder satisfaction, addressing delivery risks and operational challenges.
Ensure effective recruitment governance, candidate assessment standards, confidentiality, and compliance with applicable policies and regulatory requirements.
Build trusted relationships with senior business leaders and CSPs, advising on executive talent markets, candidate availability, and recruitment decisions.
Translate business priorities and future leadership requirements into executive search approaches, using Workforce Talent Planning insights and critical skills priorities.
Partner with business leaders and relevant CEG teams on executive assessment, selection, compensation, and onboarding considerations.
Provide market intelligence, competitor insights, and external benchmarking to inform hiring decisions and long-term talent planning.
Develop proactive sourcing approaches and executive talent pipelines across technology, digital, AI, cybersecurity, customer servicing, operations, and other critical leadership capabilities.
Build and maintain relationships with prospective executive talent, external networks, and retained search partners, ensuring effective and cost-conscious use of search firms.
Deliver a consistent, high-quality experience for executive candidates and senior Hiring Leaders.
Partner with the TA COE and wider Executive Recruitment team to improve sourcing effectiveness, recruitment processes, and cross-market delivery.
Contribute executive recruitment insights to TA modernization initiatives and support adoption of agreed recruitment tools, technology, and ways of working.

Benefits

Competitive base salaries
Bonus incentives
6% company match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
20+ weeks of paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
Free and confidential counseling support through the Healthy Minds program
Career development and training opportunities