Lead Director, Provider Service Model Lead

CVS Health•Washington, NV

8d•$100,000 - $231,540

About The Position

This leadership role on the Network team oversees the strategic planning, ideation, execution, and delivery of the provider service model. The position supports business excellence and network programs while helping improve the provider experience. It manages complex projects, including national and multi-segment initiatives, and aligns project objectives with organizational goals through effective resource allocation, risk management, and adherence to timelines and budgets. The role collaborates with cross-functional teams, stakeholders, partners, and senior leadership to optimize network infrastructure, enhance operational performance, and implement best practices. It interacts directly with the NS&PE leadership team, supports executive reporting, and drives a strategic initiative across Network Nation. The position has a strong preference for hybrid work in Hartford, though remote work may be considered for the right candidate.

Requirements

At least 10 years of healthcare experience.
At least 5 years of project management experience.
At least 5 years of experience with provider relations, network operations, or provider contracting.
Demonstrated ability to design, structure, and deliver high-impact presentations tailored to executive audiences.
Proficient experience in project planning, management, and monitoring.
Proficiency with MS Office applications, including PowerPoint, Excel, Teams, and Word.
Experience flexing and shifting priorities.
Ability to work independently and collaboratively to solve problems, make decisions, and complete work and projects.

Nice To Haves

Experience working in the provider and network space.
PMP certification is preferred but not required.
Bachelor’s degree preferred, or a combination of work experience and education.

Responsibilities

Direct end-to-end management of the provider service model, including risk assessment, milestone tracking, and performance evaluation, to support timely and cost-effective delivery.
Create and deliver high-quality presentations for executive and senior leadership, communicating complex information clearly to support decision-making.
Promote a culture of accountability and continuous improvement.
Work closely with partners to monitor project progress, ensure the program is proceeding according to plan, and address challenges.
Coordinate and collaborate across the organization to advance continuous improvement.
Communicate effectively with leadership, partners, and team members.
Serve as a primary liaison between internal organizations and the leadership team, translating complex network requirements into actionable plans and updates.
Develop and implement governance frameworks, policies, and methodologies as appropriate to optimize network infrastructure outcomes and support business goals.
Deliver comprehensive reports and data-driven insights to leadership, including project status, key metrics, and areas for enhancement.