Lead Director, Provider Service Model Lead

CVS Health•Hartford, CT

About The Position

This is a dynamic Network team role supporting business excellence, network programs, and improvements to the provider experience. The position supports the team’s strategic direction and manages complex projects, including national and multi-segment initiatives, on behalf of business stakeholders by serving as a liaison across the organization. The role is responsible for the strategic planning, ideation, execution, and delivery of the provider service model. It aligns project objectives with organizational goals, supports efficient resource allocation and risk management, and ensures adherence to timelines and budgets. The Lead Director collaborates with cross-functional teams, stakeholders, and senior leadership to optimize network infrastructure, improve operational performance, and implement best practices. The role interacts directly with the NS&PE leadership team, supports executive reporting, and drives this strategic initiative across Network Nation. There is a strong preference for the candidate to work hybrid in Hartford; remote work may be considered for the right candidate.

Requirements

At least 10 years of healthcare experience.
At least 5 years of project management experience.
At least 5 years of experience with provider relations, network operations, or provider contracting.
Demonstrated ability to design, structure, and deliver high-impact presentations for executive audiences to enable informed decision-making, alignment, and action.
Proficient experience in project planning, management, and monitoring.
Proficiency with MS Office applications, including PowerPoint, Excel, Teams, and Word.
Experience flexing and shifting priorities.
Experience working independently and collaboratively to solve problems, make decisions, and complete work or projects.
Bachelor’s degree preferred, or a combination of work experience and education.

Nice To Haves

Experience working in the provider and network space.
PMP certification; preferred but not required.
Bachelor’s degree; preferred.

Responsibilities

Direct end-to-end management of the provider service model, including risk assessment, milestone tracking, and performance evaluation, to support timely and cost-effective delivery.
Create and deliver high-quality presentations for executive and senior leadership, communicating complex information clearly to support decision-making.
Promote accountability and continuous improvement.
Work closely with partners to monitor project progression, ensure the program is progressing according to plan, and address challenges.
Coordinate and collaborate across the organization to promote continuous improvement.
Communicate effectively with leadership, partners, and team members.
Serve as a primary liaison between internal organizations and the leadership team, translating complex network requirements into actionable plans and updates.
Develop and implement governance frameworks, policies, and methodologies as appropriate to optimize network infrastructure outcomes and support business goals.
Deliver comprehensive reports and data-driven insights to leadership, highlighting project status, key metrics, and areas for enhancement.
Support executive reporting and drive the provider service model initiative across Network Nation.