Lead Director, Business Operations and Strategy

CVS Health•Chicago, IL

2d•$100,000 - $231,540

About The Position

The Lead Director, Provider Operations and Strategy serves as the principal strategic and operational advisor to the Chief Medical Officer (CMO), helping advance enterprise clinical priorities through strategic planning, executive communications, cross-functional leadership, and disciplined execution. The role supports alignment across the provider organization, facilitates key initiatives, and focuses organizational efforts on critical clinical and business priorities. Working closely with physician leaders, operational partners, and corporate stakeholders, the Lead Director translates strategy into action, monitors progress against objectives, and supports organizational effectiveness. Acting as an extension of the CMO, this role contributes to executive communications, strategic planning, governance, and special projects that advance Oak Street Health’s clinical mission and organizational goals.

Requirements

Bachelor’s degree required.
At least 10 years of progressive experience in healthcare strategy, clinical operations, provider operations, management consulting, healthcare transformation, or related fields.
Experience leading complex cross-functional initiatives and influencing leaders in a matrixed organization.
Strong understanding of healthcare delivery models, provider operations, value-based care, and clinical performance improvement.
Ability to manage multiple high-priority initiatives simultaneously in a fast-paced environment.
Exceptional written and verbal communication skills, including development of executive-level presentations and strategic communications.
Experience facilitating senior leadership discussions and driving alignment among diverse stakeholder groups.
Ability to influence without direct authority and build trusted partnerships across functions and organizational levels.

Nice To Haves

Master’s degree in Healthcare Administration, Business Administration, Public Health, Healthcare Management, or a related field.
Experience supporting executive leaders, strategic planning efforts, or organizational transformation initiatives.
Strategic planning, project management, and change management experience.

Responsibilities

Partner with the CMO to advance strategic priorities across the provider organization, providing analysis, recommendations, and execution support for clinical and operational initiatives.
Coordinate and drive cross-functional initiatives supporting provider operations, workforce engagement, clinical excellence, and organizational performance.
Support the development and execution of strategic plans, annual goals, and enterprise clinical priorities, aligning organizational objectives with operational activities.
Lead complex projects for the CMO from concept through implementation, establishing timelines, stakeholder engagement plans, success metrics, and accountability mechanisms.
Collaborate with clinical, operational, finance, technology, people, and transformation teams to execute strategic initiatives and address organizational challenges.
Develop executive-level communications, presentations, leadership updates, and strategic materials for senior leadership meetings, governance forums, and organizational communications.
Synthesize data from multiple sources to identify trends, opportunities, and risks related to provider performance, engagement, workforce effectiveness, and clinical operations.
Support leadership governance processes, including preparation for executive meetings, strategic reviews, and decision-making forums.
Facilitate stakeholder alignment by building strong relationships and encouraging shared ownership of organizational priorities and outcomes.
Monitor initiative progress, identify execution barriers, and work with leaders to develop solutions and drive accountability.
Partner with clinical leadership to establish key performance indicators and measurement frameworks supporting organizational goals and provider excellence.
Assess external market trends, healthcare industry developments, and regulatory changes to inform strategic recommendations and organizational planning.
Support change management and communications for provider-facing initiatives, organizational transformation, and clinical operational improvements.
Identify opportunities to improve organizational effectiveness, leadership communication, and execution capabilities across the provider organization.
Serve as a trusted thought partner to the CMO and senior clinical leaders, helping prioritize initiatives and focus resources on high-impact opportunities.