Lead Director, Interoperability Provider Recruitment and Onboarding

CVS Health•Work At Home-Massachusetts, MA

9d•$100,000 - $231,540

About The Position

The Lead Director, Provider Recruitment and Onboarding is responsible for building and leading the operating model for provider recruitment, onboarding, and readiness across Aetna’s interoperability portfolio. This role will establish the structure, priorities, workflows, and execution discipline needed to move providers through recruitment and onboarding in a coordinated, scalable way. This leader will oversee the day-to-day provider recruitment and onboarding engine, including the pipeline, worklists, content, operating materials, and team structure required to support execution. The role will lead a team that includes regional 109-level roles responsible for driving provider adoption and onboarding activity within assigned markets or territories, while ensuring those efforts are aligned to enterprise priorities and delivered consistently across the portfolio. The Lead Director will work closely with provider-specific teams, Network, provider-facing partners, and internal stakeholders to coordinate execution, remove barriers, improve provider movement through the pipeline, and support a stronger provider experience. This role will also help shape the readiness model for both direct connect and non-EHR-specific site strategies as the broader provider connectivity structure continues to scale.

Requirements

10+ years experience in healthcare, including experience with leading provider onboarding, provider operations, implementation, recruitment, or other related complex provider-facing execution work
Experience leading teams and managing execution across multiple workstreams, markets, or portfolios
Strong operating discipline, pipeline management, and execution leadership capability
Ability to build process, content, and team structures in an evolving and highly matrixed environment
Strong partnership, collaboration, and relationship management skills across operational, technical, and provider-facing teams
Strong communication, prioritization, and people leadership skills appropriate for a senior Lead Director role

Nice To Haves

Experience leading teams responsible for provider adoption, provider onboarding, or provider activation work across regions or business segments
Experience partnering with provider-specific operational or technical teams to coordinate onboarding and readiness activity
Experience supporting direct connect and non-EHR-specific site approaches or similar multi-path provider onboarding models
Familiarity with provider engagement models, onboarding workflows, and execution tools that support scalable provider readiness

Responsibilities

Build and lead the operating model for provider recruitment, onboarding, and readiness across the portfolio
Establish and manage the tactical pipeline, worklists, content, operating materials, and execution tools needed to support provider onboarding at scale
Lead and develop the team responsible for provider recruitment and onboarding execution, including regional 109-level roles accountable for provider adoption and onboarding within assigned markets
Set priorities, clarify roles, and create consistent operating rhythms across the team to ensure work is coordinated, visible, and advancing
Drive provider movement through recruitment, onboarding, and readiness processes with strong operational discipline and follow-through
Partner closely with provider-specific teams, Network, provider-facing teams, and internal stakeholders to align execution plans and remove barriers
Create visibility into work in flight, pipeline status, regional progress, handoffs, risks, and stalled work requiring intervention
Guide development of provider-facing content, work structures, and onboarding materials that support scalable execution
Support onboarding and readiness efforts across both direct connect and non-EHR-specific site approaches
Identify workflow inefficiencies and process improvement opportunities that simplify work and improve provider and internal team experience
Translate enterprise priorities into practical execution plans and team direction across provider onboarding and readiness work