Lead Delivery Driver

HD Supply•Grand Rapids, MI

About The Position

The Lead Delivery Driver facilitates load management and the accurate, efficient dispatching of dedicated drivers at the facility. The role trains and supports new and existing transportation associates, may involve operating a company or rental vehicle during the average work week, and requires a valid driver’s license and acceptable Motor Vehicle Record (MVR) status. MVRs are continuously monitored for employees selected for the position. The position handles difficult or high-impact problems and independently resolves operational issues under limited supervision. It may lead a team’s daily operations and includes training, delegating tasks, and reviewing junior associates’ work. The role assists with supervisory duties but does not have hiring or firing authority. The work environment is generally comfortable, with regular exposure to conditions that may cause discomfort or moderate risk, including temperature extremes, moving machinery, loud noises, and fumes. The role requires intermittent periods of physical exertion, including walking, standing, stooping, climbing, and lifting or maneuvering heavy (50+ pounds) or awkward materials or equipment. Overnight travel is typically less than 10% of the time.

Requirements

A valid driver’s license.
Acceptable Motor Vehicle Record (MVR) status; MVRs are continuously monitored.
Generally, 7 or more years of experience in the area of responsibility.
Technical certification or an associate degree may be required in some areas.

Nice To Haves

Prior experience delivering merchandise to customers using a box truck or similar vehicle.
Three or more years of experience operating material handling equipment.
No more than two minor accidents in the past rolling three years.
No more than two moving violations in the past rolling three years.
Wholesale distribution experience.

Responsibilities

Coordinate the loading and dispatching of all driver routes.
Oversee pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
Conduct daily route planning and optimization for drivers.
Serve as the primary point of contact for driver-related issues.
Coach and train new and existing drivers on policies and procedures, and provide management with feedback on team performance.
Review order manifests to ensure customer orders and daily routes are complete and accurate.
Deliver customer orders within a service area and address order issues with customers.
Provide exceptional customer service by being polite and professional during deliveries.
Provide management with feedback on escalated customer service and sales-related concerns.
Perform other duties and tasks as assigned.
Train, delegate tasks to, and review the work of junior-level associates.