Lead Delivery Driver

HD Supply•Summerville, SC

About The Position

The Lead Delivery Driver facilitates load management, including accurate and efficient dispatching of dedicated drivers at the facility. The role trains and supports new and existing transportation associates, coordinates route operations, and delivers customer orders within a service area. It requires operating a company or rental vehicle during the average work week, maintaining a valid driver’s license, and meeting the company’s acceptable Motor Vehicle Record (MVR) status requirements. MVRs are continuously monitored for employees selected for the position. The position works under limited supervision and independently resolves difficult or high-impact operational issues, developing customized solutions as needed. It may lead a team’s daily operations and assists with supervisory duties, including training, delegating tasks, and reviewing junior associates’ work, but does not have hiring or firing authority. The work environment may involve temperature extremes, moving machinery, loud noises, fumes, and a moderate risk of accident or illness. Physical exertion may include walking, standing, stooping, climbing, lifting, and maneuvering heavy or awkward materials or equipment weighing 50+ pounds. Overnight travel is typically less than 10% of the time.

Requirements

Generally, 7+ years of experience in the area of responsibility.
A valid driver’s license and an acceptable Motor Vehicle Record (MVR) status; MVRs are continuously monitored.
Ability to operate a company or rental vehicle.
Ability to walk, stand, stoop, climb, lift, and maneuver heavy or awkward materials or equipment weighing 50+ pounds.
No more than 2 minor accidents in the past rolling 3 years.
No more than 2 moving violations in the past rolling 3 years.

Nice To Haves

Prior experience delivering merchandise to customers using a box truck or similar vehicle.
3+ years of experience operating material handling equipment.
Wholesale distribution experience.
Technical certification or associate degree may be required in some areas.

Responsibilities

Coordinate the loading and dispatching of all driver routes.
Oversee pre-trip and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
Conduct daily route planning and optimization for drivers.
Serve as the primary point of contact for driver-related issues.
Coach and train new and existing drivers on policies and procedures, and provide management with feedback on team performance.
Review order manifests to ensure customer orders and daily routes are complete and accurate.
Deliver customer orders within a service area and address order issues with customers.
Provide polite and professional customer service during deliveries.
Provide management with feedback on escalated customer service and sales-related concerns.
Perform other duties and tasks as assigned.
Train, delegate tasks to, and review the work of junior-level associates.
Assist with supervisory duties without hiring or firing authority.