Lead Delivery Driver

HD Supply Management•Grand Rapids, MI

About The Position

The Lead Delivery Driver facilitates load management, including accurate and efficient dispatching of all dedicated drivers at the facility. The role trains and supports new and existing transportation team associates and may involve operating a company or rental vehicle during the average work week. The company continuously monitors Motor Vehicle Records (MVRs); an acceptable MVR status and a valid driver’s license are required. The position may lead daily team operations, troubleshoot complex operational issues, and independently develop solutions under limited supervision. It assists with supervisory duties but does not have hiring or firing authority. The role includes intermittent physical exertion and regular exposure to workplace factors that may cause discomfort or a moderate risk of accident or illness. Overnight travel is typically less than 10% of the time.

Requirements

A valid driver’s license and acceptable Motor Vehicle Record (MVR) status.
Generally 7 or more years of experience in the area of responsibility.
Ability to perform intermittent physical exertion, including walking, standing, stooping, climbing, lifting, and maneuvering heavy (50+ pounds) or awkward material or equipment.

Nice To Haves

Prior experience delivering merchandise to customers using a box truck or similar vehicle.
Three or more years of experience operating material handling equipment.
No more than two minor accidents in the past rolling three years.
No more than two moving violations in the past rolling three years.
Wholesale distribution experience.
Technical certification or an associate degree may be required in some areas.

Responsibilities

Coordinate the loading and dispatching of all driver routes.
Oversee pre- and post-trip inspections in accordance with Department of Transportation regulations and internal policies and procedures.
Conduct daily route planning and optimization for drivers.
Serve as the primary point of contact for driver-related issues.
Coach and train new and existing drivers on policies and procedures, and provide management with feedback on team performance.
Review order manifests to ensure customer orders and daily routes are complete and accurate.
Deliver customer orders within a service area, including addressing order issues with customers.
Provide exceptional, polite, and professional customer service during deliveries.
Provide management with feedback on escalated customer service and sales-related concerns.
Troubleshoot support or operational problems for junior-level associates and independently resolve issues.
Train and delegate tasks to junior-level associates and review their work.
Perform other duties and tasks as assigned.