Lead Data Center Technician

IREN•Prince George, BC

8d•Onsite

About The Position

We are currently looking for a Lead Data Center Technician to join our team. Reporting to the Technical Services Manager, the Lead Data Center Technician will support IREN network infrastructure and customer IT infrastructure in a leading-edge data center facility. The role will oversee a shift team of data center technicians who respond to customer requests for support. They will be responsible for the safety, security, and reliability of people and tools supporting customer-owned equipment. The ideal candidate will have 3-5+ years of data center IT operations experience; they will be a self-starter and can express themselves clearly in both written and spoken forms. Experience working with high powered computing systems is a huge plus. This role requires availability for a 4-on-4-off rotational shift schedule including day and night shifts. Candidates must be comfortable working overnight and maintaining productivity during off-peak hours. The Lead Data Center Technician will focus on the following as well as other job-related duties and/or projects as assigned.

Requirements

3-5+ years of data center IT operations experience
Proven experience leading or supervising data center or technical operations teams in a high-performance culture, including shift scheduling, performance management, and mentoring in a high-uptime environment
Demonstrated knowledge of safety standards and regulatory compliance
Experience with fiber-optic cable certification, optical loss testing, and OTDR analysis
Experience working with liquid-cooled server racks, rear door heat exchangers, cooling distribution units, and supporting network cabling and switches
Experience troubleshooting server hardware and storage systems, capable of identifying fiber-optic signal loss, and network connectivity issues
Managing power, cooling, airflow, and fiber-optic infrastructure to ensure efficiency in critical systems
Familiarity with industry regulations, environmental standards, and cybersecurity protocols for critical data center facilities
Work with hardware OEMs and third party service providers to coordinate RMA replacements, troubleshoot liquid cooling systems, repair power shelves, and replace fiber-optic transceivers
Utilizing AI-driven monitoring tools to track thermal performance, fiber-optic signal integrity, and system health
Respond to customer escalated IT incidents, server and network equipment failures, network provider outages, and maintain and document recovery procedures
Strong understanding of HPC systems, server hardware, storage arrays, networking, and operating systems
Proven ability to lead a team, delegate tasks, mentor junior technicians, and oversee project execution
Detail-oriented focus, ensuring systems are both robust and efficient
Quick and effective at diagnosing and resolving hardware, software, and connectivity issues in a high-pressure environment
Pre-employment screening, including background check and substance testing may be required according to company policies
Must provide own steel-toed work boots
Must be able to reliably commute to the work site daily or have plans to relocate before starting work
Must be able to lift up to 49 lbs
A clear Criminal Record Check is required
Availability for a 4-on-4-off rotational shift schedule including day and night shifts
Comfortable working overnight and maintaining productivity during off-peak hours

Nice To Haves

Experience working with high powered computing systems
Bachelor’s degree in a technical field is preferred but not required
Prior experience and knowledge of direct-to-chip liquid cooling systems and integration into high-density colocation data centers
Experience using BERT on SONET equipment
Certifications that could make this role effective: Comptia+, Linux Essentials, BICSI or TIA-942, Data Center professional certifications

Responsibilities

Oversee daily operations of the HPC data center, including customer smart hands request queue, infrastructure system performance, network equipment uptime, and physical infrastructure availability.
Lead, mentor, and schedule a team of data center technicians, ensuring consistent performance, clear communication, and ongoing development through training and coaching.
Act as the primary escalation point for technical issues and team-related matters, coordinating with internal stakeholders to ensure efficient resolution and service delivery.
Promote and enforce a strong safety culture by ensuring compliance with all safety protocols, conducting regular audits and drills, and leading incident investigations and corrective actions.
Responsible for IT hardware installation, fiber cable testing, troubleshooting, compliance, and performance monitoring to ensure high-density computing environments operate at peak efficiency.
Support the maintenance, optimization, and security of the colocation facility leveraging liquid-to-chip cooling technology and the latest fiber-optic infrastructure.
Coordinate with vendors and utilize reporting and automation tools to improve operational workflows.
Document procedures, system configurations, and troubleshooting guides to ensure operational continuity and knowledge transfer.
Respond to escalated incidents, execute root cause analysis, and implement long-term solutions to prevent recurrence.
Maintain accurate inventory records for all HPC hardware and associated components.
Respond to customer escalated IT incidents, server and network equipment failures, network provider outages, and maintain and document recovery procedures.
Participate in the root cause analysis (RCA) and implement improvements.

Benefits

The hourly rate of pay range for this position is $45-48/hour
Total package may be inclusive of a night shift premium for rotational shift positions
Relocation assistance (as appliable and based on successful candidate circumstances)
Medical, dental, and vision insurance coverage – 100% company paid for employees and dependents
Company-paid life and disability insurance
Voluntary life and critical illness coverage available
Employee Assistance Program and virtual health care platform
RRSP with company match
Voluntary TFSA
Opportunities for advancement and internal mobility
Training and personal development opportunities
Company events and team-building activities