Lead Data Analyst
About The Position
HubSpot is seeking a Lead Data Analyst to join its Global Incentive Compensation team. Reporting directly to the Manager of Customer Success Strategy & Operation - Incentives, this role develops incentives strategy, manages variable compensation, identifies opportunities to streamline processes, and communicates with stakeholders. The role manages variable compensation and creates reporting for individuals and teams to track performance across a range of incentives. It analyzes performance to identify trends and insights that inform critical decisions. The analyst collaborates with internal executives, global Customer Success teams, and Operations to improve visibility into incentive programs, including variable plans, promotions, SPIF programs, and regular compensation reporting.
Requirements
- A customer-first mindset and passion for supporting customer-facing teams.
- At least 6 years of experience in strategy and operations, preferably in Incentive Compensation, Customer Success, Sales Operations, or Financial Planning & Analysis (FP&A).
- Proficiency in BI tools such as Looker, Power BI, or Tableau, and the ability to perform in-depth data analysis and provide actionable insights.
- Excellent communication and presentation skills, including the ability to translate complex data into clear, actionable recommendations.
- Proficiency in SQL and experience with data warehousing platforms such as Snowflake or similar.
- Experience with MS Office Suite, Google Apps, Salesforce.com, and HubSpot CRM, with expert-level proficiency in Excel and/or Google Sheets.
- Ability to clean and link complicated data sets from various sources.
- Adaptability to the evolving needs of a high-growth, fast-paced SaaS business.
- B.A. or B.S. degree.
Responsibilities
- Support internal executives, global Customer Success teams, and Customer Success Strategy & Operations by providing detailed visibility into Customer Success incentives.
- Use BI tools such as Looker to analyze data, extract insights, and support decision-making.
- Deliver timely, accurate reports on promotions, performance plans, variable programs, SPIF programs, and regular compensation.
- Track incentive KPIs and understand the performance levers that drive desired behaviors and align with business objectives.
- Support ongoing planning and execution of incentives for the Customer Success team.
- Work with HR, Finance, and Customer Success leadership to align and execute incentive programs.
- Manage variable compensation and create reporting for individuals and teams to track incentive performance.
- Analyze performance to identify trends and insights that influence decision-making.
- Identify opportunities to streamline processes.
Benefits
- Some roles may be eligible to participate in HubSpot’s equity plan and receive restricted stock units (RSUs).
- Some roles may be eligible for overtime pay.
- HubSpot offers benefits and perks to support employee growth.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
