Lead D365 Deployment Specialist

Caterpillar Inc.•Peoria, IL

21h•$128,470 - $192,710

About The Position

Leads deployment governance and technical oversight for implementing the Cat Converge Suite across Caterpillar dealers. Serves as Caterpillar’s primary representative for ensuring system integrators deliver deployments in accordance with Caterpillar standards, methodology, and quality expectations. Partners with dealers, system integrators, and Caterpillar product and engineering teams to identify and resolve deployment challenges and achieve successful outcomes. Applies expertise in Microsoft Dynamics 365 Finance & Operations (F&O) and Customer Engagement (CE) to anticipate risks, support solution decisions, and accelerate issue resolution, particularly in data migration and integrations. Oversees deployment activities from governance and SI deliverable reviews through data migration readiness, risk assessment, issue resolution, stakeholder communications, and continuous improvement. Also mentors other deployment specialists and contributes to the development of deployment practices and capabilities.

Requirements

Proven experience leading Microsoft Dynamics 365 Finance & Operations deployments.
Strong working knowledge of Dynamics 365 Customer Engagement modules.
Demonstrated experience working with and governing system integrators in large-scale ERP implementations.
Hands-on experience with enterprise ERP data migration strategy, tools, validation, and cutover.
Experience managing complex, multi-stakeholder delivery environments involving customers, system integrators, and product teams.
Understanding of D365 F&O and CE architecture, including data models, integrations, and extension patterns.
Ability to review and challenge system integrator design decisions for alignment with standards and best practices.
Strong understanding of ERP deployment lifecycles, methodologies, and governance frameworks.
Experience with Power Platform ALM, Azure Integration Services, and data migration/cutover strategy.
Ability to build relationships with dealers and system integrators and align deployments with business goals.
Ability to anticipate dealer and system integrator needs and address risks before they affect delivery.
Ability to adapt communication for technical discussions and executive briefings.
Understanding of end-to-end deployment ecosystems and dependencies across applications, integrations, data, and business processes.
Ability to analyze interconnected systems and deployment activities to identify root causes.
Strong understanding of data structures, data migration processes, and data validation approaches.
Ability to oversee data migration readiness and evaluate data-related processes.
Understanding of system integrations, environments, and infrastructure supporting D365 deployments.
Ability to lead resolution of complex issues across D365, integrations, and data migration, coordinating across multiple vendors and Caterpillar teams.
Ability to coach others on advanced troubleshooting and issue prevention.

Responsibilities

Lead governance and oversight of system integrator execution to ensure adherence to Cat Converge deployment methodology, standards, and playbooks.
Serve as the primary Caterpillar deployment lead for assigned dealers, guiding deployments through the end-to-end lifecycle.
Partner with dealers and system integrators to identify risks, issues, and gaps early and drive resolution with Caterpillar product, engineering, and deployment teams.
Provide technical and functional expertise in Microsoft Dynamics 365 F&O and CE to support solution alignment, troubleshooting, and decision-making.
Oversee and support data migration strategy, execution, and validation to ensure data integrity and go-live readiness.
Conduct and facilitate risk assessments, root cause analysis, and corrective action planning across deployment activities.
Review system integrator deliverables, including designs, configurations, data migration plans, and integrations, for alignment with Caterpillar architectural and business standards.
Drive system integrator accountability for delivery commitments, timelines, and quality measures.
Communicate deployment status, risks, and escalations to stakeholders, including dealer and Caterpillar leadership.
Share field feedback with product and engineering teams to improve Cat Converge solutions and deployment processes.
Improve deployment methodologies, tools, and governance frameworks based on lessons learned from active deployments.
Mentor and guide other deployment specialists and foster best practices and capability development across the team.