Deployment Lead

Realm

2d•Remote

About The Position

Realm is hiring its first Deployment Strategist to turn customer problems into workflows that mine operators use every shift and to demonstrate the value with data. The role owns deployments end to end, including discovery, planning, adoption, and value measurement, in collaboration with Forward Deployed Engineering and Product. When the product does not yet meet a customer need, the Deployment Lead creates a manual report, analysis, or prototype to address it and help determine what engineering should build. This is a hands-on, customer-facing position suited to someone comfortable working with executives and in the field. The role involves spending approximately 25% of time onsite with customers across North America, learning operations firsthand, coordinating deployment outcomes, shaping the product through field observations, and supporting sales and account growth. The position will also help establish the processes, playbooks, and culture for Realm's deployment function. Realm builds AI for the mining industry, integrating with existing mine infrastructure such as cameras, SCADA systems, drones, and data repositories to predict equipment failures, detect unsafe behaviors, and optimize operations. The company describes itself as a small, senior, AI-first engineering team with a fully remote workforce.

Requirements

3–5 years of experience in a customer-facing technical role such as deployment, forward deployed, solutions engineering, technical program management, or product, with ownership of outcomes.
Track record of leading complex deployments or projects end to end, including cross-functional work without formal authority.
Experience creating a process, playbook, or team practice from scratch that others adopted.
Comfort running meetings with senior stakeholders and delivering bad news.
Strong product judgment, including the ability to distinguish what customers request from what they need and document that clearly.
Hands-on ability to quickly build a working report, dashboard, or tool.
Clear communication with audiences ranging from frontline operators to executives.
Must be a US citizen or permanent resident.

Nice To Haves

Experience deploying technology in industrial, mining, energy, or government settings, with understanding of constraints such as safety, uptime, shift schedules, connectivity, and compliance (for example, MSHA).
Familiarity with computer vision, AI/ML, IoT, or real-time data products, sufficient to explain their capabilities and limitations.
Experience mentoring, managing, or hiring.
Experience working in sensitive or mission-critical customer environments.

Responsibilities

Spend approximately 25% of working time onsite with customers across North America.
Learn customer operations firsthand by shadowing operators, supervisors, and site leaders to understand workflows, constraints, and success criteria.
Own each customer's deployment plan, set goals, run the weekly cadence with customer leadership, and hold Realm and the customer accountable for results.
Report risks early and directly, and communicate progress, risks, and next steps clearly and confidently to customer stakeholders.
Use SQL, Python, or AI coding tools to build reports, dashboards, and lightweight tools that address customer problems and test whether a full product build is worthwhile.
Translate field observations and data into clear product requirements and help Product and Engineering prioritize what to build.
Join sales visits to demonstrate Realm's capabilities in prospective customer environments and identify expansion opportunities in existing accounts.
Develop processes, playbooks, and working practices to scale Realm's deployment function.