Lead Customer Solutions Scientist

Roquette • Philadelphia, PA

2d • $122,000 - $166,000 • Hybrid

About The Position

Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. This role sits at the intersection of science and business, supporting biopharma customers from early development through commercialization. The primary purpose of this role is to enable customer success by translating complex technical challenges into practical, scalable solutions through high-quality technical support with Roquette’s portfolio for biologics and parenteral drug product applications. This role serves as a critical technical interface and scientific partner between customers and internal stakeholders, including R&D, Sales, Marketing, Legal, Quality, and Regulatory teams, ensuring that opportunities are technically sound, commercially viable, and executed effectively.

Requirements

• Advance degree (Ph.D., MSc) in Pharmacy, Pharmaceutics, Pharmaceutical Technology, Biotechnology, or related life sciences discipline
• 3-7 years of relevant experience in the pharmaceutical or biotechnology industry
• Strong written and verbal communication skills with a proven ability to build relationships and work effectively in cross-functional teams
• Entrepreneurial mind set with a customer-centric, proactive approach and resilience in the face of challenges
• Fluency in English
• Able to break down complex formulation or process challenges into actionable paths
• Build credibility and rapport with technical stakeholders and communicate with clarity and confidence, be the voice of customers
• Understand how technical decisions impact timelines, risks, and commercial outcomes
• Proactively drive projects forward with minimal direction and supervision
• Work effectively across functions and geographies
• Willingness to travel domestically and internationally (approximately 30 – 50% of the time)

Responsibilities

• Serve as a technical subject matter expert supporting activities for biologics and injectable applications across the sale cycle
• Provide technical support to biopharma customers, enabling development and implementation of Roquette solutions at strategic and key accounts
• Build and maintain strong scientific relationships with customer R&D, formulation, process teams, to understand development challenges and bottlenecks, and to define solution strategies
• Guide customers in selection, evaluation, and implementation of Roquette portfolio
• Identify, evaluate, and help develop new commercial opportunities and strategic partnerships
• Act as a liaison between customers and internal technical teams to ensure alignment and timely communication and delivery of solutions and resolutions
• Capture and communicate customer feedback and unmet needs to inform product development and application strategy
• Design, execute, and publish studies evaluating new and existing products in collaboration with cross-functional business unit teams
• Contribute to the development of technical marketing materials, including white papers, case studies, technical presentations, and data packages that support commercial activities.
• Deliver technical presentation and training to internal audiences
• Represent Roquette at scientific conferences, trade shows, and industry forums
• Stay current with trends in biologics, drug development, manufacturing technologies, and regulatory requirements

Benefits

• performance-based incentive compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Senior