Team Lead, Customer Solutions Manager

Radar•San Diego, NY

About The Position

This role is accountable for translating customer needs into scalable, high-impact solutions while driving consistent, high-quality delivery across the customer lifecycle. You will lead a growing team of Program Managers and Data Analysts, establishing clear practices, standards, and expected outcomes to ensure consistency across both internal stakeholders (Customer Experience, Engineering) and external customers. Acting as the central bridge between customers, Customer Experience (CX), and Engineering, you will serve as the voice of the customer in technical discussions, ensuring customer requirements are clearly represented and effectively translated into product and system improvements. You will guide and advise customers on integration and architectural decisions, working closely with customer engineering teams to rapidly stand up new integrations and accelerate time-to-value. This role plays a critical part in driving iteration and continuous improvement, identifying opportunities to streamline implementations and improve the speed and scalability of future deployments. You will maintain accountability for the quality and reliability of system delivery, leading efforts in monitoring, troubleshooting, and performance optimization. In close partnership with Product and Engineering, you will contribute to improving system reliability, performance, and scalability, while ensuring your team is equipped with the right methodologies, technical direction, and best practices to deliver consistently strong outcomes. Ideal candidates thrive in ambiguity, bring a systems-thinking mindset, and are comfortable influencing across both technical and non-technical stakeholders.

Requirements

6+ years experience in solutions engineering, technical implementation, or related field
Demonstrated success with retail technology programs
Strong technical knowledge of RFID or retail-related technologies
Experience developing implementation methodologies and documentation
Excellent problem-solving and analytical skills
Ability to communicate complex technical concepts to diverse audiences
Experience with system integration and configuration management
Strong project management and organizational abilities
Knowledge of retail IT environments and infrastructure
Ability to work in fast-paced environments with changing priorities

Nice To Haves

Background in retail, including one or more of the following: Inventory Management, retail technology deployment, or IT Systems/Information Management.
Experience managing a team of professionals
Background in process improvement and optimization
Knowledge of technical documentation tools and standards
Experience with technical training development
A Bachelor's degree in Business, Engineering, Computer/Data science or related field.

Responsibilities

Translate customer needs into scalable, high-impact solutions.
Drive consistent, high-quality delivery across the customer lifecycle.
Lead a growing team of Program Managers and Data Analysts.
Establish clear practices, standards, and expected outcomes for consistency.
Act as the central bridge between customers, Customer Experience (CX), and Engineering.
Serve as the voice of the customer in technical discussions.
Ensure customer requirements are clearly represented and translated into product and system improvements.
Guide and advise customers on integration and architectural decisions.
Work closely with customer engineering teams to rapidly stand up new integrations and accelerate time-to-value.
Drive iteration and continuous improvement.
Identify opportunities to streamline implementations and improve the speed and scalability of future deployments.
Maintain accountability for the quality and reliability of system delivery.
Lead efforts in monitoring, troubleshooting, and performance optimization.
Contribute to improving system reliability, performance, and scalability in partnership with Product and Engineering.
Ensure the team is equipped with the right methodologies, technical direction, and best practices.
Lead cross-functional initiatives to improve technical implementation processes.
Provide regular insights to Product and Engineering on technical implementation needs.
Provide insights to Customers on integration and operational matters.
Lead technical knowledge sharing and training for Customer Experience and Customer Support teams.
Contribute to product roadmap planning with implementation insights.